Category
Business Skills
Course Type
Personal Development
Price Per Delegate
£595 +VAT
Public Scheduled Course
Price Per Course
£2,495 +VAT
On-Site at Customer Premises, Max 10 Delegates
Duration
2 Days
Full/Part Time
Part Time
Provider
Book courseThis course is intended for anyone who is new to a management or supervisory role or who is already in such a role and has not yet received any formal training.
Objectives: The course investigates the role and responsibilities of a manager in today’s business environment and explores the skills needed to communicate effectively, focusing on time management, delegation and influencing strategies and the implementation of activities and the behaviours that create and develop effective teams.
- Roles & Responsibilities
- The Framework of Management
- Personal Development Needs & Planning
- Self Awareness
- The Johari Window
- Barriers to Effective Communication
- Overcoming Communication Barriers
- Questioning & Listening Techniques
- The Information Funnel
- 4 Colour Communication Styles
- Using Listening & Questioning Skills to Problem Solve
- Establishing Rapport
- Passive vs Assertive vs Aggressive
- Using the DESC Script
- Positive & Negative Feedback
- Expressing Doubts & Disagreement Positively
- The Management Wheel
- Communicating, Planning, Organising, Directing, Controlling, Reviewing
- Planning Tools & Techniques
- Analysing your Time & Implementing Changes
- Dealing with Time Stealers & Interruptions
- Why Delegate?
- The Art of Delegation
- 5 Step Process to Delegation
- Understanding Team Dynamics
- Balancing Skill Sets
- Allocating Roles with Teams
- Key Factors in High Performing Teams
- 9 Rules for Building Effective Teams
- Empowering the Team
- Using the Appropriate Management Style
- Influencing Styles
- Managing Performance
- Setting Expectations
- Defining Roles & Responsibilities
- Setting SMART objectives
- Motivating Individuals & the Team
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