Category
Business Skills
Course Type
Personal Development
Price Per Delegate
£345 +VAT
Public Scheduled Course
Price Per Course
£1,295 +VAT
On-Site at Customer Premises, Max 10 Delegates
Duration
1 Day
Full/Part Time
Part Time
Provider
Book courseThis course is intended for people who want to improve their understanding of stress and enhance their ability to manage conflict situations.
Objectives:
To understand the implications of different behavioural styles in both normal and conflict situations to produce win/win outcomes by utilising key communication techniques.
- What is Conflict?
- Recognising the Signs
- The Phases of Conflict
- Adapting Your Approach
- DISC Profile Behavioural Analysis
- Behavioural Principles
- Implications of Behavioural Styles
- Your Style Under Different Circumstances
- The Johari Window
- Barriers to Effective Communication
- Overcoming Communication Barriers
- Questioning & Listening Techniques
- Non-verbal Communication
- Assertive Behaviour
- Passive, Manipulative & Aggressive Behaviour
- Using the DESC Script
- Expressing Doubts & Disagreement Constructively
- Constructive & Destructive Behaviours
- Positive & Negative Feedback
- The Strategies to Adopt
- Simple Behavioural Changes
- Relaxation Techniques for the Workplace
- Action Planning
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