Category
Business Skills
Course Type
Personal Development
Price Per Delegate
£345 +VAT
Public Scheduled Course
Price Per Course
£1,295 +VAT
On-Site at Customer Premises, Max 10 Delegates
Duration
1 Day
Full/Part Time
Part Time
Provider
Book courseThis course is intended for anyone requiring a robust and transparent approach to resolving problems. The course aims to give people the confidence to deal with problems rather than ignore them or resolve them with ‘quick fixes’. The course focuses on tools and techniques to identify priorities to work on and generate effective solutions that prevent issues recurring.
Objectives:
By the end of the course, delegates will be able to:
- Identify the root cause of problems
- Source and collate information related to the problem
- Generate solutions to problems
- Evaluate and implement possible solutions
- Prioritise issues
- Utilise proven practical tools to support problem solving in the workplace
- Be confident in their own ideas based on a clear process
- Why People Fail to Solve Problems
- Skills involved in Solving Problems
- Sources of Problems
- How to Recognise & Define Problems
- The Importance of a Process
- The Stages of Problem Solving & Decision Making
- Defining Causes not Symptoms
- Identifying Relevant Information
- Collecting & Recording Information
- Validating Sources
- Analysing & Interpreting Information
- SWOT Analysis
- Using the Fishbone Model
- Using Information to Form Solutions
- Adapting the Mindset - Changing Gear
- Past Solutions
- Napoleon Techniques
- Organised Random Search
- The SCAMPER Approach:
- Substitute
- Combine
- Adapt
- Modify
- Put to Other Use
- Eliminate
- Rearrange
- Random Idea Generation
- Matrix Analysis
- Force Field Analysis
- Scenario Planning
- Applying the Right Approach to each Situation
- Implementing Solutions
Enquire about a course
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