Category
Business Skills
Course Type
Personal Development
Price Per Delegate
£345 +VAT
Public Scheduled Course
Price Per Course
£1,295 +VAT
On-Site at Customer Premises, Max 10 Delegates
Duration
1 Day
Full/Part Time
Part Time
Provider
Book courseThis course is intended for people who need to improve their working relationships by focusing on the way they currently communicate with others and understanding how different types of people want to be communicated with and how their approach needs to be adapted.
Objectives:
The course is very practical and identifies the differences between aggressive and assertive behaviour, the power of non verbal communication, effective listening techniques, recognising the signs of conflict and communicating positively in all situations.
By the end of the course participants will be aware of how small changes in communication style can have a big impact on their working relationships.
- What is Effective Communication?
- Barriers to Communication
- Different Types of Crucial Conversation
- DISC Behavioural Analysis
- Implications of Personality Styles
- Knowing Your Style Under Normal & Pressure Circumstances
- Making a Positive Impression
- Establishing Rapport & ‘Reading’ People
- Verbal & Non-Verbal Communication
- The Art of Active Listening
- Effective Questioning Techniques
- The Information Funnel
- Responding Positively
- The 4 Colours of Communication
- How Do I Communicate
- How Do They Communicate
- Adapting Your Approach
- The Difference Between Aggressive & Assertive Communication
- Expressing Yourself Constructively
- Handling Challenging Requests
- Giving & Receiving Constructive Criticism
- Disagreeing Positively
- Preventing Disagreement escalating into Conflict
- Constructive & Destructive Behaviours
- Achieving a Positive Outcome Using the 7 Step Plan
Enquire about a course
Fill in your information to apply for this course. The information you provide on this application form may be passed to funding bodies, in line with the Data Protection Act 1998, and may be shared with other training providers and possible employers for the purpose of administration, statistical and research purposes.
