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Microsoft Outlook Masterclass

Course overview

Communicate efficiently with colleagues via email and schedule your calendar time.

Course duration

1 day

Delivery method

Flexible (Online/Classroom)


Open participant course: £195 per person - maximum 10 people

Closed company course: £1,000 per course - maximum 10 people

Suitable for

Those who have basic Microsoft Outlook skills and need techniques for managing their mailbox, scheduling and managing meetings, customising and sharing Microsoft Outlook content.

Learning outcomes

By the end of the course, you will be able to use collaborative tools, such as sharing folders and calendars, arranging meetings and set permissions in order to delegate Outlook items. You will also be able to create rules to more effectively manage your inbox.

Course content

Outlook Essentials:

  • Overview of Outlook.
  • Using the folders pane and navigation bar.

More About Email:

  • Working with the reading pane.
  • Checking spelling and grammar.
  • Working with file attachments.
  • Using send options.
  • Recall and resend messages.
  • Working with message flags.
  • Email signatures.
  • Email tips and tricks.

Managing Mail Folders:

  • Mail folders revision.
  • Search techniques and search folders.
  • Working with conversations.
  • Default and custom archive options.
  • Retrieving archived items.
  • Mailbox clean-up tools.

Rules and Auto Assistants:

  • Creating inbox rules.
  • Automatic replies (out of office assistant).
  • Setting out of office rules.
  • Create and run quick steps.

Using the Calendar:

  • Tips on viewing and navigating the calendar.
  • Customising the working week.
  • Appointments and events.
  • Planning meetings and responding to meeting requests.
  • Arranging meetings with calendar groups. 


  • Creating, editing and deleting contacts.
  • Creating and using contact groups.

Folders and Permissions:

  • Sharing outlook components.
  • Opening other people’s email, calendar, task and contacts.
  • Setting permissions and delegation rules.

The Task List:

  • The power of tasks.
  • Recurring tasks.
  • Assigning, updating and tracking tasks.

Course requirements

This course can be delivered remotely or in a classroom environment, to suit your requirements.

Attendees should be currently working with Microsoft Outlook and be able to confidently move around Outlook folders. Attendees should be able to send, read, reply to and forward e-mails.

Attendees must have the following equipment to attend this training remotely:

  • PC or laptop with a microphone and speakers (webcam is preferred but not essential).
  • Access to the internet and web browser application (e.g. Google Chrome).
  • Microsoft Excel installed on the PC or laptop.
  • An email account for file sharing.
  • A second screen is ideal but not essential.


For more information about this course please contact us.

Queens Court Regent Street Barnsley South Yorkshire S70 2EG
Tel: 01226 216760 | Email: |

These course details were downloaded on 20/04/2024

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