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IT Solutions Technician Level 3 Apprenticeship Standard


IT Solutions Technicians develop, implement and maintain complete IT solutions, including their hardware infrastructure (such as servers and networks) and software (such as operating systems, middleware and applications).

Working as part of a team, an IT Solutions Technician undertakes a vary of tasks depending on what needs to be achieved by the team at any particular time. Some tasks may be very technical, others may be more analytical, business or user focused. They also:

  • Apply a professional methodology or framework to gather and analyse requirements.
  • Design, develop, test and implement IT solutions
  • Provide ongoing support both directly to end users and for the underlying IT services.

IT Solutions Technicians undertake duties across the complete IT solution, working on the team's core activities so all apprentices take a common core and then choose one of the following two options:

IT Hardware Solutions Technicians undertake activities in the area of the infrastructure aspects of solutions such as servers and networks (fixed or mobile).


Data Technician


Level 3

Typical duration

18 months



Maximum Funding Value


Delivery model

Delivery is flexible to suit the individual apprentice and their employer. The apprentice will have a minimum of one tutorial per month either in person within the workplace or remotely via an online meeting. Group sessions may be available on some programmes.

Entry requirements

  • The apprentice must achieve Level 2 English and Maths prior to completing the end point assessment (If the apprentice doesn’t already hold Level 2 English and Maths, this content will be blended into the study programme if it is required).
  • Apprentices must be employed to study for this qualification. Please see our Apprenticeship vacancies.
  • The apprentice must be at least 16 years of age.

Skills Outcomes

IT Skills Technician

  • Works at any stage of the software solution lifecycle.
  • Undertakes maintenance of a range of contemporary or legacy software solutions to required levels of service.
  • Installs and configures software system components including virtualised components where appropriate.
  • Writes or maintains simple scripts or code.
  • Can search and manipulate different types of data sources, including both structured and unstructured.

IT Hardware Solutions Technician

  • Works at any stage of the hardware solution lifecycle.
  • Undertakes maintenance of a range of contemporary or legacy hardware solutions to required levels of service.
  • Installs and configures basic hardware system components, networks and devices (including servers, end-user computers, and mobile devices, whether physical or virtual) as required.
  • Demonstrates safe application of the concepts of Electro Static Discharge (ESD) and meets appropriate health and safety standards when working with hardware.

Behaviour outcomes

  • Works professionally and independently, taking responsibility and initiative as appropriate.
  • Demonstrates standard business courtesies and professional ethics in how they work.
  • Demonstrates a productive and organised approach to their work.
  • Works effectively with customers, clients and users.

External qualifications

This apprenticeship does not feature any additional external qualifications.

End Point Assessment

Assessment is a mixture of practical demonstrations, creation of a portfolio of work, discussion and successful completion of an End Point Assessment.

For more information about this course please contact us.

Queens Court Regent Street Barnsley South Yorkshire S70 2EG
Tel: 01226 216760 | Email: |

These course details were downloaded on 20/04/2024

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