Learn how to prepare and set ground rules for meetings to make sure that everyone adheres to the agenda and meeting timeframes.

Open participant course: £195 per person - maximum 10 people

Closed company course: £1,000 per course - maximum 10 people

Those who need to chair, manage or participate in meetings on a regular basis. This course aims to explore meeting dynamics and how to manage meetings and achieve established goals. 

You will learn how to plan and organise the right types of meeting, control meetings and get the most out of all contributions. You will understand how to deal with negative or awkward people and situations, communicate complex information effectively and use words and non-verbal techniques to influence and persuade.

Module One - Planning and Preparation:

• Meeting preparation
• The critical path to successful preparation
• Understanding and setting the objectives
• Choosing the right type of meeting

Module Two - Meeting Facilitation:

• Selecting and inviting participants
• Setting the agenda
• Managing expectations and the environment
• Establishing facilitation and control
• Handling team briefings

Module Three - Controlling the Meeting:

• Setting the scene
• Running a meeting - positive vs negative
• Maintaining control
• When time runs out
• Understanding group behaviour
• Tone of voice and non-verbal communication
• Encouraging open discussion and agreement

Module Four - Managing Difficult Situations:

• Dealing with negative and awkward situations
• Getting the meeting back on track
• The types of participant and how to handle them
• Using influencing skills to improve relationships
• Reducing conflict

Module Five - Concluding Meetings:

• Staying focused
• Ending the meeting
• Following up

This course can be delivered remotely or in a classroom environment, to suit your requirements.

Delegates must have the following equipment to attend this training remotely:

• PC or laptop with a microphone and speakers (webcam is preferred but not essential)
• Access to the internet and web browser application (e.g. Google Chrome)
• An email account for file sharing