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Leadership and Management - Step Up - The First Time Manager

Course overview

Learn the skills required to communicate with others, how to manage yourself and others and those all-important team building skills.

Course duration

2 days

Delivery method

Flexible (Online/Classroom)


Open participant course: £390 per person - maximum 10 people

Closed company course: £2,000 per course - maximum 10 people

Suitable for

Those who are new to a management or supervisory role, or those already in such a role who have not received any formal managerial training.

Learning outcomes

This course investigates the role and responsibilities of a manager in today’s business environment and explores the skills needed to communicate effectively, focusing on time management, delegation and influencing strategies and the implementation of activities and the behaviours that create and develop effective teams.

Course content

Module One - Role Assessment and Personal Development Planning:

  • Roles and responsibilities
  • The framework of management
  • Personal development needs and planning
  • Self-awareness
  • The Johari window

Module Two - Effective Communication:

  • Barriers to effective communication
  • Overcoming communication barriers
  • Questioning and listening techniques
  • The information funnel

Module Three - Communication Styles:

  • Four colour communication styles
  • Using listening and questioning skills to problem solve
  • Establishing rapport

Module Four - Assertive Communication:

  • Passive vs assertive vs aggressive
  • Using the DESC script
  • Positive and negative feedback
  • Expressing doubts and disagreement positively

Module Five - Managing Yourself:

  • The management wheel
  • Communicating, planning, organising, directing, controlling, reviewing
  • Planning tools and techniques
  • Analysing your time and implementing changes
  • Dealing with time-stealers and interruptions

Module Six - Delegation:

  • Why delegate?
  • The art of delegation
  • Five step process to delegation 

Module Seven - Team Building:

  • Understanding team dynamics
  • Balancing skill sets
  • Allocating roles with teams
  • Key factors in high performing teams
  • Nine rules for building effective teams
  • Empowering the team

Module Eight - Managing Your Team:

  • Using the appropriate management style
  • Influencing styles
  • Managing performance
  • Setting expectations
  • Defining roles and responsibilities
  • Setting SMART objectives
  • Motivating individuals and the team

Course requirements

This course can be delivered remotely or in a classroom environment, to suit your requirements.

Delegates must have the following equipment to attend this training remotely:

  • PC or laptop with a microphone and speakers (webcam is preferred but not essential)
  • Access to the internet and web browser application (e.g. Google Chrome)
  • An email account for file sharing

For more information about this course please contact us.

Queens Court Regent Street Barnsley South Yorkshire S70 2EG
Tel: 01226 216760 | Email: |

These course details were downloaded on 20/04/2024

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