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Leadership and Management - Recruitment and Interview Skills

Course overview

For those who need to understand how to plan, approach and undertake recruitment activities.

Course duration

1 day

Delivery method

Flexible (Online/Classroom)


Open participant course: £195 per person - maximum 10 people

Closed company course: £1,000 per course - maximum 10 people

Suitable for

This training course is intended for managers who require greater skills for preparing for interviews and interviewing potential candidates for open vacancies.

Learning outcomes

At the end of the course you will:

  • Be able to plan for, and have a systematic approach, in carrying out the interviewing process
  • Use the techniques learned to identify the ‘best fit’ between candidate and vacancy
  • Understand how and when to apply the right questioning techniques
  • Know the importance of responding to diversity appropriately
  • Be able to enhance professionalism at all stages of handling successful, and unsuccessful candidates

Course content


  • Preparation
  • The objectives of a recruitment interview
  • Types of interview
  • The process flow chart
  • Writing a ‘person’ specification
  • Relating the ‘person’ specification to the job description
  • Screening CVs and shortlisting candidates
  • Short listing criteria
  • Application processing and evaluation

Planning the Interview:

  • Designing a structured, professional interview
  • Competencies and why they are important
  • Assessing information and behavioural indicators
  • Recognising barriers:
    • Halo/horn effect
    • Stereotyping
    • Unconscious bias
  • Being aware of Equal Opportunities Legislation and policies
  • Planning for remote (virtual) and face to face interviews

Developing Questions and Interview Criteria:

  • Identifying variables and developing questions
  • Factors to probe
  • Assessing skills, traits and qualifications.

Purpose of Behavioural Interviewing Questions:

  • Organising questions
  • Using the SOARA (situation, objectives, action, results, aftermath) – funnel technique
  • Formulating an interview scoring method

Conducting the Formal Interview:

  • Setting the correct environment for undertaking the interview – remote and face to face
  • Developing rapport and showing interest
  • Giving the interviewee a reason to participate
  • Asking questions in a prescribed order and manner
  • Effective listening skills and positive body language signals
  • Helping the interviewee to be responsive
  • Obtaining sufficient answers
  • Showing sensitivity to interviewee burden

Scoring Mechanisms:

  • Interview scoring methods
  • Scoring responses
  • Checking references

Course requirements

This course can be delivered remotely or in a classroom environment, to suit your requirements.

Delegates must have the following equipment to attend this training remotely:

  • PC or laptop with a microphone and speakers (webcam is preferred but not essential)
  • Access to the internet and web browser application (e.g. Google Chrome)
  • An email account for file sharing

For more information about this course please contact us.

Queens Court Regent Street Barnsley South Yorkshire S70 2EG
Tel: 01226 216760 | Email: |

These course details were downloaded on 20/04/2024

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