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Overview

A team leader or ​supervisor is a first line management role, with operational and project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role.

Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.

Occupation

Team Leader

Level

Level 3

Typical duration

12 - 18 months

Code

ST0384

Maximum Funding Value

£4,500

Delivery model

Delivery is flexible to suit the individual apprentice and their employer. The apprentice will have a minimum of one tutorial per month either in person in the workplace or remotely via an online meeting. Group sessions may be available on some programmes.

Entry requirements

  • Level 2 Functional Skills must be achieved prior to end point assessment (this content will be blended into the apprentice's study programme if it is required).
  • Apprentices must be employed in order to study for this qualification. Please see our Apprenticeship vacancies.
  • The apprentice must be at least 16 years of age.

Knowledge outcomes

  • Self-awareness:
    • Able to reflect on own performance, seek feedback, understand why things happen, and make timely changes by applying learning from feedback received.
    • Understands unconscious bias and inclusivity.
    • Understands learning styles, feedback mechanisms and how to use emotional intelligence.
  • Self-management: 
    • Able to create an effective personal development plan.
    • Can use time management techniques and tools to manage workload and pressure, prioritise activities and approaches to planning.
  • Decision making:
    • Use of effective problem solving techniques to make decisions relating to delivery using information from the team and others.
    • Able to escalate issues when required.
    • Understand how to analyse data to support decision making.
  • Leading people:
    • Able to communicate organisation strategy and team purpose, and adapt style to suit the audience.
    • Support the development of the team and people through coaching, role modelling values and behaviours.
    • Can manage change effectively.
  • Managing people:
    • Able to build a high-performing team by supporting and developing individuals, and motivating them to achieve.
    • Able to set operational and personal goals and objectives and monitor progress, providing clear guidance and feedback.
  • Building relationships:
    • Builds trust with, and across, the team, using effective negotiation and influencing skills, and managing any conflicts.
    • Able to input to discussions and provide feedback (to team and more widely), and identify and share good practice across teams.
    • Building relationships with customers and managing these effectively.
  • Communication: 
    • Able to communicate effectively (verbal, written, digital), chair meetings and present to team and management.
    • Use of active listening and provision of constructive feedback.

Skills Outcomes

  • Operational management: 
    • Able to communicate organisational strategy and deliver against operational plans.
    • Translates goals into deliverable actions for the team and monitors outcomes.
    • Able to adapt to change, identifying challenges and solutions.
    • Able to organise, prioritise and allocate work, and effectively use resources.
    • Can collate and analyse data, and create reports.
  • Project management: 
    • Able to organise and manage resources and risk.
    • Can monitor progress to deliver against the project plan.
    • Able to use relevant project management tools, and take corrective action to ensure successful project delivery.
  • Finance: 
    • Can apply organisational governance and compliance requirements to ensure effective budget controls.
  • Leading people: 
    • Understands different leadership styles and the benefits of coaching to support people and improve performance.
    • Understands organisational cultures, equality, diversity and inclusion.
  • Managing people: 
    • Understands people and team management models, including team dynamics and motivation techniques.
    • Understands HR systems and legal requirements.
    • Knows performance management techniques including setting goals and objectives, conducting appraisals, reviewing performance, absence management, providing constructive feedback, and recognising achievement and good behaviour.
  • Building relationships:
    • Understands approaches to customer and stakeholder relationship management, including emotional intelligence and managing conflict.
    • Knows how to facilitate cross-team working to support the delivery of organisational objectives.
  • Communication: 
    • Understands different forms of communication and their application.
    • Knows how to chair meetings, hold challenging conversations, provide constructive feedback and understand how to raise concerns.
  • Organisational performance:
    • Can deliver results.
  • Operational management:
    • Understands how organisational strategy is developed.
    • Knows how to implement operational and team plans and manage resources and approaches to managing change within the team.
    • Understands data management, and the use of different technologies in business.
  • Project management: 
    • Understands the project life-cycle and roles.
    • Knows how to deliver a project including: managing resources, identifying risks and issues, using relevant project management tools.
  • Finance: 
    • Understands organisational governance and compliance, and how to deliver value for money.
    • Knows how to monitor budgets to ensure efficiencies and that costs do not overrun.

Behaviour outcomes

  • Takes responsibility:
    • Drive to achieve in all aspects of work.
    • Demonstrates resilience and accountability.
  • Determination: 
    • Determination when managing difficult situations.
  • Inclusive: 
    • Open, approachable, authentic, and able to build trust with others.
    • Seeks views of others.
  • Agile: 
    • Flexible to the needs of the organisation.
    • Is creative, innovative and enterprising when seeking solutions to business needs.
    • Positive and adaptable, responds well to feedback and need for change.
  • Professionalism:
    • Sets an example, and is fair, consistent and impartial.
    • Open and honest.
    • Operates within organisational values.

External qualifications

This apprenticeship does not feature any external qualifications.

End Point Assessment

  • Presentation
  • Professional discussion underpinned by a portfolio of evidence

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For more information about this course please contact us.


Queens Court Regent Street Barnsley South Yorkshire S70 2EG
Tel: 01226 216760 | Email: info@ind-training.co.uk | www.independenttrainingservices.co.uk

These course details were downloaded on 22/06/2021

https://www.independenttrainingservices.co.uk/courses-new/business-and-management/apprenticeships/team-leader-level-3-apprenticeship-standard/

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