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Business Skills

Course Type

Personal Development

Price Per Delegate

£345 +VAT
Public Scheduled Course

Price Per Course

£1,295 +VAT
On-Site at Customer Premises, Max 10 Delegates


1 Day

Full/Part Time

Part Time


SmartStyle Training

Book course

This course is intended for people who need to understand and practise the skills required for producing accurate and effective minutes of meetings, conferences or presentations.

Objectives: This course will show delegates how to develop an appreciation of the importance of preparing for meetings, practice improving listening skills, gain an understanding of what needs to be recorded, practice taking down notes and looking at how to produce the final professional document.

Course Preparation: If possible, it is an excellent idea for delegates to bring examples of the types of written minutes that they will be required to do following their attendance on the course.

Download Outline (PDF)

Module One - Preparation for the Meeting
  • Administration for the Meeting
  • Meeting Documentation
  • Different Styles of Agenda
  • The Cycle of a Meeting
Module Two - During the Meeting
  • Role of the Minute Taker
  • Positioning
  • Identifying the Participants
  • Setting Ground Rules
  • What to Minute & Not to Minute
    • Recording Motions & Actions
    • Clarifying Understanding
    • Note Taking Tools
  • Group Dynamics & Working with the Chair
  • Listening & Summarising Skills
  • Minute Taking Practice
Module Three - Writing the Minutes
  • Types of Minutes
  • Styles of Writing
  • Word Power
  • Tone
  • Rules for Writing in ’Plain English’
Module Four - Effective Meetings
  • Six Tips for Effective Meetings
  • Golden Rules to Follow
Module Five - Non Verbal Communication
  • The Art of Listening through Your Eyes
  • Groups & Body Language
  • Conversational Gestures
Module Six - Summary
  • 10 Top Tips
  • Final Checklist

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