Solve the Problem, Find Solutions

Course Overview

Solve the Problem, Find Solutions

Be able to recognise and define problems, understand problem solving techniques and formulate effective solutions.

Course Content

Module 1 - Introduction

• Why people fail to solve problems
• Skills involved in solving problems
• Sources of problems

Module 2 - Recognition and Definition

• How to recognise and define problems
• The importance of a process
• The stages of problem solving and decision making
• Defining causes not symptoms

Module 3 - Sourcing and Validating Information

• Identifying relevant information
• Collecting and recording information
• Validating sources
• Analysing and interpreting information

Module 4 - Problem Solving Techniques

• SWOT analysis
• Using the fishbone model
• Using information to form solutions

Module 5 - Developing Solutions

• Adapting the mind-set – changing gear
• Past solutions
• Applying Napoleon techniques
• Organised random search
• The SCAMPER approach: Substitute, Combine, Adapt, Modify, Put to other use, Eliminate, Rearrange
• Random idea generation

Module 6 - Implementation

• Matrix analysis
• Force field analysis
• Scenario planning
• Applying the right approach to each situation
• Implementing solutions