Cultivate Confidence, Be Assertive

Course Overview

Cultivate Confidence, Be Assertive

Understand your own behaviours and learn assertiveness techniques and how to be assertive in difficult situations.

Course Content

Module One - Understanding Yourself

• Where confidence comes from
• The Johari window
• Life birth position

Module Two - Behavioural Styles

• DISC behavioural analysis
• Implications of behavioural styles
• Your style under normal and pressure circumstances

Module Three - Understanding Behaviour

• What is assertiveness?
• The difference between assertion and aggression
• Understanding passive and aggressive behaviour
• Rights and responsibilities
• Turning limiting beliefs into assertive ones
• Recognising triggers
• The steps to assertiveness

Module Four - Preparing to Assert Yourself

• Verbal and non-verbal communication
• Effective use of voice and words
• Establishing rapport

Module Five - Assertive Techniques

• Basic assertion
• Objective vs subjective
• Empathy and lead in assertiveness
• Consequence assertiveness
• Using the DESC script
• Discrepancy assertion

Module Six - Assertion in Difficult Situations

• Handling requests
• Expressing doubts and disagreements
• Being assertive with aggressive people
• Disagreeing with others positively
• Averting conflict
• Constructive criticism

Module Seven - Adapting Your Approach

• The 4 colour behavioural styles matrix
• How different behavioural styles communicate