Step Up - The First Time Manager

Course Overview

Step Up - The First Time Manager

Learn the skills required to communicate with others, how to manage yourself and others and those all-important team building skills.

Course Content

Module One - Role Assessment and Personal Development Planning

• Roles and responsibilities
• The framework of management
• Personal development needs and planning
• Self-awareness
• The Johari window

Module Two - Effective Communication

• Barriers to effective communication
• Overcoming communication barriers
• Questioning and listening techniques
• The information funnel

Module Three - Communication Styles

• Four colour communication styles
• Using listening and questioning skills to problem solve
• Establishing rapport

Module Four - Assertive Communication

• Passive vs assertive vs aggressive
• Using the DESC script
• Positive and negative feedback
• Expressing doubts and disagreement positively

Module Five - Managing Yourself

• The management wheel
• Communicating, planning, organising, directing, controlling, reviewing
• Planning tools and techniques
• Analysing your time and implementing changes
• Dealing with time stealers and interruptions

Module Six - Delegation

• Why delegate?
• The art of delegation
• 5 step process to delegation

Module Seven - Team Building

• Understanding team dynamics
• Balancing skill sets
• Allocating roles with teams
• Key factors in high performing teams
• Nine rules for building effective teams
• Empowering the team

Module Eight - Managing Your Team

• Using the appropriate management style
• Influencing styles
• Managing performance
• Setting expectations
• Defining roles and responsibilities
• Setting SMART objectives
• Motivating individuals and the team