Coaching and Mentoring for Managers

Course Overview

Coaching and Mentoring for Managers

Understand the concepts of coaching and mentoring and using your skills to influence others.

Course Content

Module One - Introduction

• Coaching or mentoring?
• What is coaching?
• What is mentoring?
• The role of the manager as a coach and mentor
• Recognising opportunities
• Barriers to coaching and mentoring

Module Two - The Principles of Coaching

• The benefits of coaching
• The key principles
• Coaching styles - directive, confrontational, collaborative
• 4 step coaching model
• The GROW model
• Other coaching methodologies

Module Three - The Principles of Mentoring

• The benefits of mentoring
• A mentee's expectations
• Building and developing relationships
• The 3 step mentoring process
• Evaluating results and outcomes

Module Four - Assessing Performance and Setting Goals

• The importance of assessing performance
• Identifying gaps in performance
• Causes of performance gaps
• Addressing a performance problem
• Identifying potential for development
• Setting goals or objectives
• The SMART principle

Module Five - Coaching and Mentoring in Practice

• Learning styles and their use
• The importance of the contracting process
• Questioning techniques
• Active listening for better understanding
• The coaching and mentoring skills toolbox
• Observing outcomes and two-way feedback
• Potential coaching and mentoring pitfalls