Appraise the Workforce, Improve Performance

Course Overview

Appraise the Workforce, Improve Performance

Learn how to prepare for and conduct appraisals and understand the interpersonal skills required of the appraiser.

Course Content

Module 1 - Introduction

• What is assessing performance
• The importance of performance appraisals
• Benefits for the manager, the individual and the organisation
• What is an appraisal and what is not

Module 2 - Preparation and Process

• Planning, logistics and pre-meeting preparation
• Appraisal documentation
• 360 degree feedback
• Competency frameworks and models
• Structuring appraisals
• Content and structure of appraisals
• Appraisal meeting preparation checklist

Module 3 - Delivering Appraisals

• Conducting a performance appraisal
• Competencies and their importance
• Skills, knowledge, social role, traits, motive
• When performance requires improvement
• Addressing performance problems
• 4 step plan
• Performance issue strategies
• Performance improvement plans
• Developing goals and actions
• SMARTER goals and objectives
• PDP’s, PIP’s and training and development
• Recording and closing the meeting

Module 4 - Interpersonal Skills

• The Johari window and the BOOST process
• Key interviewing skills
• Effective questioning techniques
• Providing positive and negative feedback
• Evidential feedback
• Summarising and follow up