IT Solutions Technician Level 3 Advanced Apprenticeship

Course Overview

IT Solutions Technician Level 3 Advanced Apprenticeship

The Level 3 IT Solutions Technician Advanced Apprenticeship will prepare you to develop, implement and maintain IT solutions that improve business efficiency. You will learn to identify root causes of technical issues, assess viable alternatives and consider system interdependencies. This apprenticeship will equip you with the skills to work with software, hardware, or both, ensuring solutions align with existing infrastructure while addressing business challenges effectively.

Course Content

• Works at any stage of the software solution lifecycle.

• Undertakes maintenance of a range of contemporary or legacy software solutions to required levels of service.

• Installs and configures software system components including virtualised components where appropriate.

• Writes or maintains simple scripts or code.

• Can search and manipulate different types of data sources, including both structured and unstructured.

• Undertakes maintenance of a range of contemporary or legacy hardware solutions to required levels of service.

• Installs and configures basic hardware system components, networks and devices (including servers, end-user computers, and mobile devices, whether physical or virtual) as required.

• Demonstrates safe application of the concepts of Electro Static Discharge (ESD) and meets appropriate health and safety standards when working with hardware.

• Works professionally and independently, taking responsibility and initiative as appropriate.

• Demonstrates standard business courtesies and professional ethics in how they work.

• Demonstrates a productive and organised approach to their work.

• Works effectively with customers, clients and users.