Information, Advice or Guidance Certificate Level 2
Course Overview
Information, Advice or Guidance Certificate Level 2
Employers value candidates who can demonstrate the ability to interact professionally and appropriately with customers, clients, and colleagues.
This course provides an in-depth understanding of the key principles of delivering effective Information, Advice and Guidance (IAG). You will develop essential knowledge and practical skills in areas such as signposting, referrals, record keeping, confidentiality, and effective communication and listening techniques.
Unit 1
Information, advice or guidance in practice
Unit 2
Developing interaction skills for information, advice or guidance
Unit 3
Signposting and referral in information, advice or guidance
Unit 4
The context of information, advice and guidance
Unit 5
Skills for advice providers
Located at: Online
Course Start: Flexible start dates
Course length: 12 Weeks
Study Mode: Part-time
Course Code: QINDCAG201
Course Fees and Funding
How much does the course cost?
£724 This course is eligible for adult funding (eligibility criteria may apply). Please contact our team for advice on finance and funding options.
Aged 19 or over and thinking about studying a course?
You may be eligible for free or reduced course fees. Please visit the Financial Support web page for further details.
Other funding information
Course Content
Other Resources
For further details, please contact us! Call 01226 216 760 or email: info@ind-training.co.uk
Our Additional Learning Support team can provide you with the support you need. Visit the Additional Learning Support webpage, call 01226 216 769 or email als@barnsley.ac.uk for further information.
Disclaimer: Please note we reserve the right to change details without notice. We apologise for any inconvenience this may cause.
The course information on this page was last updated 18 June 2026.
