Hospitality Manager Level 4 Higher Apprenticeship

Course Overview

Hospitality Manager Level 4 Higher Apprenticeship

The Level 4 Hospitality Manager Higher Apprenticeship will equip you with the transferable skills to manage across various hospitality settings, including bars, restaurants, hotels and conference centres. You will learn to manage business, customer relations and people, exceeding customer expectations and taking on high-responsibility roles in hospitality management, leading teams and driving business goals whatever area of hospitality it is that you sepcialise in.

Course Content

• Understand how to use relevant operating models to help achieve the business vision and objectives of hospitality businesses and how these are used in own area of business.

• Understand how to manage finance and minimise costs within hospitality businesses; identify the income streams and cost centres and areas for potential waste or loss within own area of business.

• Know the business strategy and its key competitors and how it fits within the wider hospitality industry in which it operates.

• Identify the management information available in own area and understand how to use, analyse and act on it to drive business change.

• nderstand how to create a people strategy and how to effectively manage recruitment, induction, team development and succession planning in a hospitality business to deliver it. Determine the customer service journey and understand how to meet expectations, taking into account business requirements.

• Understand the impact of service failure on hospitality businesses and identify how to develop and implement successful service recovery strategies.

• Know how to use customer feedback as a competitive tool in the hospitality industry. Understand the management and leadership styles and skills required in a hospitality business environment.

• Understand how to lead the implementation of change in hospitality business and the potential impact on stakeholders.

• Understand the ethos of a diverse and inclusive culture that demonstrates social inclusion.