Customer Service Specialist Level 3 Advanced Apprenticeship
Course Overview
Customer Service Specialist Level 3 Advanced Apprenticeship
The Level 3 Customer Service Specialist Advanced Apprenticeship will equip you with the skills to provide professional customer support across all sectors, handling complex requests, complaints and queries. You will become an expert in your organisation’s products or services, sharing knowledge with your team. You will gather and analyse customer data to drive improvements in service, working in environments such as contact centres or retail.
Course content
Continuous Improvement: The program emphasizes the importance of continuous improvement in service environments and how recommendations can affect organizational outcomes.
Customer Insights and Relationships: Participants learn to analyze customer types, expectations, and behaviors to foster loyalty and satisfaction while managing complex situations effectively.
Leadership and Communication Skills: The apprenticeship covers various leadership styles and communication techniques to influence customer decisions and manage challenging interactions.
Regulatory and Business Understanding: Apprentices will gain knowledge of regulatory considerations, business strategies, and best practices to enhance customer service delivery.
Located at: Off Site
Course Start: Any time
Course length: 15 Months
Study Mode: Work Based
Course Code: AIND2782500
Course Fees and Funding
How much does the course cost?
There is no cost to being an apprentice. All costs associated with your apprenticeship, including the cost of training and your salary, will be paid by your employer. Funding value £4,000.
Other funding information
Course Content
Other Resources
For further details, please contact us! Call 01226 216 760 or email: info@ind-training.co.uk
Our Additional Learning Support team can provide you with the support you need. Visit the Additional Learning Support webpage, call 01226 216 769 or email als@barnsley.ac.uk for further information.
Disclaimer: Please note we reserve the right to change details without notice. We apologise for any inconvenience this may cause.
The course information on this page was last updated 08 January 2026.
