Customer Service Practitioner Level 2 Apprenticeship
Course Overview
Customer Service Practitioner Level 2 Apprenticeship
The role of a Customer Service Practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer's own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.
Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers. You provide service in line with the organisations customer service standards and strategy and within appropriate regulatory requirements. Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.
Located at: Off Site
Course Start: Flexible start dates
Course length: 12 Months
Course Code: AMAN1222500
Course Fees and Funding
How much does the course cost?
There is no cost to being an apprentice. All costs associated with your apprenticeship, including the cost of training and your salary, will be paid by your employer.
Other funding information
Course Content
You will need to hold two GCSEs at grade 4/C or higher. It is desirable that you have English and Maths at grade 4/C or above but this is not essential as Functional Skills are delivered as part of the apprenticeship programme
You will need to find an employer willing to employ you as an apprentice. Please see our apprenticeship vacancies for the latest opportunities. Please be aware, individual employers will set their own entry requirements and selection criteria for their apprenticeship job role.
You will be assessed through on programme assessment of knowledge, skills and behaviour outcomes on-route to final synoptic End-point Assessment (EPA) consisting of:
Apprenticeship Showcase
Practical Observation
Professional Discussion
Other Resources
For further details, please contact us! Call 01226 216 760 or email: info@ind-training.co.uk
Having good English and Maths qualifications are important for most careers and we want to give you the help you need to succeed.
If you are aged 16 - 19 and don't hold a grade C/4 or above in GCSE English and Maths, you will automatically be included in your study programme. If you want to work towards achieving a higher grade in English and Maths, we can help you do that too and we offer Level 3 Mathematical Studies (Core Maths) which can be added to your study programme.
If you're aged 19 or above and don't hold a grade C/4 or above in GCSE English and Maths, our parent company, Barnsley College can help. Barnsley College offer FREE English and Maths qualifications that can be studied on a part-time basis, subject to eligibility.
If you need any further information, please contact Barnsley College's Information Team by calling 01226 216 123 or emailing: info@barnsley.ac.uk
Our Additional Learning Support team can provide you with the support you need. Visit the Additional Learning Support webpage, call 01226 216 769 or email als@barnsley.ac.uk for further information.
Barnsley College has a range of sports opportunities for all ITS students to take part in, gain professional training and compete nationally and internationally. They also have a state-of-the-art fitness village, the Sports Village, where students can make use of the fitness suite, spinning studio and classes for competitive rates.
Barnsley Sports Academy offers state-of-the-art facilities and diverse sports programs, enabling students to achieve academic and athletic excellence. Remember, you don't have to be studying Sport to join Barnsley Sports Academy.
Disclaimer: Please note we reserve the right to change details without notice. We apologise for any inconvenience this may cause.
The course information on this page was last updated 19 June 2025.
