Customer Service Practitioner Level 2 Apprenticeship
Course Overview
Customer Service Practitioner Level 2 Apprenticeship
The Level 2 Customer Service Practitioner Apprenticeship will equip you with the skills to deliver high-quality products and services across various channels, including face-to-face, digitally and in customer’s own localities. You will learn to manage orders, payments, offer advice, provide support, resolve issues and measure customer satisfaction, enhancing customer experiences and career prospects in the service sector.
Course content
Knowing your customers
Understanding the organisation
Meeting regulations and legislation
Systems and resources
Your role and responsibility
Customer experience
Product and service knowledge
Interpersonal skills
Communication
Influencing skills
Personal organisation
Dealing with customer conflict and challenge
Developing self
Being open to feedback
Team working
Equality
Presentation
Right first time
English and Maths
Located at: Off Site
Course Start: Any time
Course length: 12 Months
Course Code: AIND1222500
Course Fees and Funding
How much does the course cost?
There is no cost to being an apprentice. All costs associated with your apprenticeship, including the cost of training and your salary, will be paid by your employer. Funding value £3,500.
Other funding information
Course Content
Other Resources
For further details, please contact us! Call 01226 216 760 or email: info@ind-training.co.uk
Our Additional Learning Support team can provide you with the support you need. Visit the Additional Learning Support webpage, call 01226 216 769 or email als@barnsley.ac.uk for further information.
Disclaimer: Please note we reserve the right to change details without notice. We apologise for any inconvenience this may cause.
The course information on this page was last updated 08 January 2026.
