Employability Skills qualifications are designed to support an individual successfully gaining a job, progressing in a chosen field, preparing the individual for further study and supporting the development of techniques required for successful independent living.

The programme aims to provide students with an introduction to the development of a range of skills and new opportunities through engagement with employers and practical work experiences.

The programme aims to help learners become work ready. This programme may lead directly on to the work experience course, apprenticeship or a full time vocational course.

GCSE English Language 9-1 The course comprises of two externally assessed examinations in May/June and November and one internal assessed speaking and listening assessment. Learners may be entitled to access arrangements to support them during the examinations and in sessions.

GCSE subject criteria sets out the knowledge, understanding, skills and assessment objectives common to all GCSE specifications in a given subject. Students should be aware that mathematics can be used to develop models of real situations and that these models may be more or less effective depending on how the situation has been simplified and the assumptions that have been made. Students should also be able to recall, select and apply mathematical formulae.

Functional Skills English is a stepping stone to GCSE English Language. Learners can start at any level and work their way towards GCSE at a rate that meets their needs. The levels are structured as follows: Entry Level 1, Entry Level 2, Entry Level 3, Level 1 & Level 2.

Functional Skills Mathematics is a stepping stone to GCSE Mathematics. Learners can start at any level and work their way towards GCSE at a rate that meets their needs. The levels are structured as follows: Entry Level 1, Entry Level 2, Entry Level 3, Level 1 & Level 2.

This training programme is intended for users who are business professionals or business owners without an accounting or finance background who wish to be able to prepare budgets and make informed budgeting decisions.

This training programme is intended for users who need to understand basic financial documents used in business. You will learn how to interpret the information in these documents, and use this knowledge to manage day-to-day business activity. This will enable you to be more effective in your managerial role.

The course is aimed at Project Managers and others involved in Project Management who want to understand how to apply Agile approaches within an overall project management lifecycle framework.

The course is aimed at Project Managers and others involved in Project Management who want to understand how to apply Agile approaches within an overall project management lifecycle framework.

This course is intended for those who need to prepare, deliver or manage well structured, documented appraisal programmes.

This course is intended for Supervisors, Managers and others who are responsible for improving the performance and development of their team or others within their organization.

This course is intended for Supervisors, Managers and others who are responsible for improving the performance and development of their team or others within their organisation.

This course is intended for people who need to improve their working relationships by focusing on the way they currently communicate with others and understanding how different types of people want to be communicated with and how their approach needs to be adapted.

This course is intended to give people the skills they need to communicate their position, opinions and feelings confidently and assertively. It is also suitable for those recently promoted who require confidence in communicating in new, or perhaps challenging, situations.

This course is intended for anyone who has regular contact with “customers” in face-to-face situations and would like to understand and improve their service skills.

This course is intended for individuals dealing with customers over the telephone on a day to day basis. It is appropriate for those looking to develop positive customer service skills and handle complaints and difficult situations over the telephone effectively.

This course is intended for anyone wishing to develop an awareness of alcohol and drug use in the workplace and beyond.

This course is intended for anyone who needs to communicate more effectively in writing with accuracy, style and impact.

This course is intended for individuals who need to deliver formal presentations to both small groups or large audiences.

This course is intended for people looking to develop positive service skills for dealing with people over the telephone.

This course is intended for Managers managing both large or small teams who already have experience of tasks such as setting team and individual objectives, delegating and monitoring daily performance.

This course is intended for people who manage projects now or who will do so in the future. It reviews a variety of approaches to project management.

This course is intended for sales professionals who would benefit from applying step by step strategies for generating increased revenue from existing customers. Survival in today’s market place does not depend on price alone. Learn how to differentiate yourself and your products and services, maximising sales opportunities by increasing customer account penetration.

This course is intended for anyone who needs to chair, manage or participate in meetings on a regular basis. Often meetings are the battlefield of business politics and this course aims to explore meeting dynamics and how to manage meetings and achieve established goals.

This course is intended for anyone who finds workplace pressure is excessive and feels inadequate or unable to cope with the resultant stress.

This course is intended for anyone who believes that there are ‘never enough hours in a day’ will benefit from this ‘common sense’ approach to time management.

This course is intended to provide participants with an understanding of mental health issues with special reference to issues of antisocial behaviour and social housing.

This course is intended for anyone involved in negotiation as part of their role who needs to develop their skills in persuasion and influencing to achieve the optimum outcome or result.

This course is intended for Sales, Marketing and Customer Service professionals who need to understand the sales process and utilise a range of techniques to generate new business, develop customer relationships and penetrate customer accounts.

This course is intended for people who need to explore the process of imparting knowledge and passing on practical skills required for operating equipment and machinery in the workplace using a different approach to other types of learning. This course aims to provide participants with a step by step approach for ensuring people have the required knowledge and confidence to tackle new tasks in an operational environment.

This course would benefit all members in a project team (administrators, coordinators, managers), practising project managers and programme managers. Due to the generic nature of this course, it is also suitable for general managers, staff in a supporting role, and those who wish to gain formal recognition of their skills by taking the PRINCE2® foundation examination.

This course is designed for project managers, project leaders, project coordinators, programme and operations managers and technical personnel who need to understand how PRINCE2® works.

This course is intended for people who need to focus on report writing, as opposed to general business writing and is suitable for people who need to write effective, well structured reports. Appropriate for both those new to report writing and also those who want to polish their technique. The course looks both at the mechanics of writing reports and at recognised professional writing techniques.

This course is intended for people who want to improve their understanding of stress and enhance their ability to manage conflict situations.

This course is intended specifically for Senior Managers, responsible for introducing and implementing change in a challenging economic environment.

This course is intended for anyone requiring a robust and transparent approach to resolving problems. The course aims to give people the confidence to deal with problems rather than ignore them or resolve them with ‘quick fixes’. The course focuses on tools and techniques to identify priorities to work on and generate effective solutions that prevent issues recurring.

This course is intended for anyone who is new to a management or supervisory role or who is already in such a role and has not yet received any formal training.

This course is intended for team leaders, supervisors and middle managers who must cope with and manage change in their teams, whilst performing their leadership responsibilities.

This course is intended for people who need to understand and practise the skills required for producing accurate and effective minutes of meetings, conferences or presentations.

This course is intended for Managers, Team Leaders or Trainers who are responsible for IT training and coaching on either a one-to-one basis or to small groups.

This course is intended for Managers, Team Leaders or Trainers who are responsible for training and coaching on either a one-to-one basis or to small groups.

This course is intended for sales, marketing and customer service professionals who would benefit from gaining an insight into how the telephone can be used as a significant sales and revenue generation tool.

This course is intended for individuals who wish to improve their influencing skills when interacting with their colleagues, their line managers, business partners or customers.

This course is intended for individuals coping with change on a day-to-day basis, whilst performing their responsibilities, in addition to potentially taking on new responsibilities.

This webinar is aimed at individuals who want to improve productivity and optimise meetings.

This webinar is aimed at individuals who want to maximise their daily productivity.

This webinar is aimed at individuals who want to improve their communication skills.

This webinar is aimed at individuals who want to improve their ability to communicate effectively in crucial situations.

This webinar is aimed at individuals who want to improve their ability to maximise productivity through effective delegation.

This webinar is aimed at individuals who want to improve their productivity by boosting day-to-day focus.

This webinar is aimed at individuals who want to improve their ability to handle people and situations in an emotionally intelligent manner.

This webinar is aimed at individuals who want to improve their ability to craft succinct and professional emails.

This webinar is aimed at individuals who want to improve their ability to capture minutes and take notes.

This webinar is aimed at individuals who want to improve their ability to plan, write and structure professional reports

This webinar is aimed at individuals who want to improve their presentation skills and communicate more effectively.

This webinar is aimed at individuals who want to improve their coaching and mentoring skills.

This course is intended for users who needs to create e-learning materials with Adobe Captivate.

This course is intended for users with little or no experience of Adobe Illustrator who need to create and edit professional illustrations, published in a variety of formats.

This course is intended for experienced Adobe Illustrator users who wish to exploit this software to a fuller extent in order to produce professional, complex illustrations.

This course is intended for users who have little or no experience using Adobe InDesign, but need to create and design documents for a variety of purposes.

This course is intended for users who wish to develop their understanding of the complex layout, text, colour and print options within InDesign.

This course is intended for users who need to modify and enhance images for use in websites, newsletters and other business documentation.

This course is intended for users who wish to further their skills and use the advanced tools needed to modify or touch-up photographs and images.

This course is intended for new users and those wishing to learn how to build queries and create and format reports within Business Objects.

This course is intended for experienced users and those wishing to enhance their knowledge and utilise some of the more sophisticated reporting functionality available within Business Objects.

This course is intended for users who need to design, create and analyse reports by connecting to external data sources.

This course is intended for users who need to develop reports that include complex formulae & functions and users who need to manipulate large volumes of data in order to produce accurate results.

This course is intended for users upgrading from a previous version of Microsoft Office, who have experience of using Word, Excel, PowerPoint and Outlook who need to familiarise themselves with the new functionality in Office 365.

This course is intended for users upgrading from a previous version of Microsoft Office, who have experience of using Word, Excel, PowerPoint and Outlook who need to familiarise themselves with the new functionality in Office 365.

This course is intended for users who need to design and create basic databases in Microsoft Access.

This course is intended for users already working with Microsoft Access who need to develop more complex relational databases, by using more sophisticated querying tools and creating multi-table forms and reports.

This course is intended for users who need to develop databases which have complex structures or require an easy to use interface for a team or organisation to use.

This course is intended for users who are required to view, find, add, edit and delete data in an existing database.

This course is intended for existing Access users who need to interrogate and interpret data in Flat or Related tables within an existing database using a variety of criteria.

This course is intended for existing Access users who need to produce accurate reports for viewing on screen and printing.

This course is intended for users who need to use the added functionality of Access Visual Basic for Applications to build, maintain, manipulate and automate databases.

This course is intended for users who need to be able to create, edit and format Excel spreadsheets, including creating basic calculations and formulae.

This course is intended for users who already have some experience of using Excel and need to create spreadsheets which include calculations, multiple sheets and charts.

This course is intended for users who need to be able to exploit the full potential of Excel to build powerful spreadsheets, including a wide array of formulae and functions and who also need to use Excel modelling tools to report on results.

This course is intended for users who need to be able to build, analyse and report on a range of spreadsheet models using IF functions, Lookup functions and PivotTables.

This course is intended for users who need to perform complex analysis of single and multiple data sets in order to present and manipulate data using Pivot Tables and Pivot Charts.

This course is intended for users who need to interrogate, analyse and present data from a variety of external data sources in Excel spreadsheets.

This course is intended for users who need to exploit Excel Visual Basic for Applications to automate tasks and use and create functionality not found in the standard Excel interface.

This course is intended for users who need to be able to create simple spreadsheet models and apply basic formatting to headings, text and numbers.

This course is intended for users who need to be able to edit and format Excel spreadsheets, including creating basic calculations and formulas.

This course is intended for users who have been working with spreadsheets created by others and now need to be able to build their own spreadsheets and create automated calculations using formulae and functions.

This course is intended for users who need to be able to exploit the full potential of Excel to build powerful spreadsheets, using a wide array of formulae and functions.

This course is intended for users who need to organise, and manipulate large volumes of data.

This course is intended for users who need to analyse, summarise and present large volumes of data using Pivot Tables and Pivot Charts.

This course is intended for users of Microsoft Excel who need to interpret values in graphical format to show highs, lows and data trends.

This course is intended for users who need to automate commands with macros; and analyse, summarise and present large volumes of data using PivotTables and PivotCharts.

This course is intended for users who work with Excel on a daily basis who need to improve their knowledge and efficiency using some of the shortcuts and features available within the application.

This course is intended for users working with Microsoft Office applications such as Outlook and Word who need to take notes, record thoughts and work collaboratively with others on projects.

This course is intended for users who have basic Outlook skills and need techniques for managing their mailbox, scheduling and managing meetings, customising and sharing Outlook content.

This course is intended for users who have little or no experience of Outlook and need to be able to communicate with others using e-mail and add appointments to their diary.

This course is intended for users who currently use Outlook for e-mail and want to utilise other Outlook tools, such as the electronic diary, task list and contacts.

This course is intended for users who use Outlook for email but need to exploit the powerful capabilities of the electronic calendar and diary management tools available.

This course is intended for users who have little or no experience of PowerPoint who need to be able to create, edit, format and run professional presentations.

This course is intended for users of PowerPoint who need to be able to create more complex presentations with sophisticated animation.

This course is intended for users who have little or no experience of PowerPoint and need to be able to create, edit, and run simple presentations.

This course is intended for existing PowerPoint users who need to create effective, impressive, professional presentations and automate slide shows.

This course is intended for regular and competent PowerPoint users who need to create and manipulate more complex presentations for themselves and others.

This course is intended for users who need to plan, design, create and manage project plans using Microsoft Project.

This course is intended for users who create simple project plans who need greater control over tasks and who work with multiple projects simultaneously.

This course is intended for users who create and manage multiple project plans who need to enter costings and create custom plans.

This course is intended for users who need to create professional publications using a variety of text and images and also multiple page publications and mass distribution using Mail Merge.

This course is intended for non-technical SharePoint users who will view, edit and contribute content in a SharePoint team site.

This course is intended for users who will act as SharePoint Site Managers who will create and administer lists, libraries, sub-sites and control access for their team.

This course is intended for users who need to create professional drawings such as flowcharts and organisation charts with multiple pages and linked data, and create templates and stencils to use as a basis for multiple drawings.

This course is intended for users who need to create, edit and print professional documents such as letters, minutes and agendas in Microsoft Word.

This course is intended for users who already have some experience of using Word who need to create documents that include tables, styles and columns.

This course is intended for users who need to be able to exploit the full potential of Word to build documents of varying complexities and automate actions with macros.

This course is intended for those who need to be able to build documents of varying complexities with a variety of layouts and work collaboratively with others.

This course is intended for users who need to produce a range of documents such as letters and reports.

This course is intended for users who have experience of Word, who are looking to enhance their skills and work more efficiently and effectively.

This course is intended for users who need to create documents with structured table layouts and also create standard templates and forms.

This course is intended for users who need to create letters and mailings for mass distribution as well as standard templates and forms.

This course is intended for users who create long documents such as reports, procedures, user guides and proposals.

This course is intended for users who work with Word on a regular basis who need to improve their knowledge and efficiency using some of the shortcuts and features available within the application.

This course is intended for PC users who are upgrading from a previous version of Microsoft Windows and require introducing to the new Windows 10 Desktops and environment.

This course is intended for users with little or no working knowledge of using a computer and Windows 10 who need to use a computer to access applications and perform day to day tasks on a computer.

This webinar is intended for users of Microsoft Teams who are working remotely, looking to familiarise themselves with the application and maximise their communication.

This webinar is intended for users of Microsoft Office 365 who are working remotely and looking to share files with colleagues via OneDrive, Teams and SharePoint.

This webinar is intended for users who have little or no experience of PowerPoint and need to be able to create, edit, and run simple presentations.

This webinar is intended for existing PowerPoint users who need to create effective, impressive, professional presentations and automate slide shows.

This webinar is intended for users of Microsoft Excel who are working remotely, looking to familiarise themselves with the application and make visually appealing / easy to read spreadsheets.

This webinar is intended for users of Microsoft Excel who are working remotely and looking to utilise conditional formatting to format cells.

This webinar is intended for users who have been working with spreadsheets created by others and now need to be able to build their own spreadsheets and create automated calculations using formulae and functions.

This webinar is intended for users of Microsoft Excel who are working remotely and looking to utilise LOOKUP functions for data lists.

This webinar is intended for users of Microsoft Excel who are working remotely and looking to utilise IF functions.

This webinar is intended for users of Microsoft Excel who are working remotely and looking to utilise COUNTIF(S) & SUMIF(S) functions.

This webinar is intended for users of Microsoft Excel who are working remotely and manipulating large data sets to produce results.

This webinar is intended for users of Microsoft Excel who are working remotely and looking to create charts to accurately present data.

This webinar is intended for users of Microsoft Excel who are working remotely and looking to utilise pivot tables to manage data.

This webinar is intended for users of Microsoft Word who are working remotely and looking to create appealing / easy to read documents.

This webinar is intended for users of Microsoft Word who are working remotely and looking to manage / manipulate data with tables.

This webinar is intended for users of Microsoft Word who are working remotely and looking to format documents consistently using Styles.

This webinar is intended for users of Microsoft Word who are working remotely and looking to professionally lay out longer documents.

This webinar is intended for users of Microsoft Word who are working remotely and looking to utilise Fill-in Fields within forms.

This webinar is intended for users of Microsoft Word who are working remotely and looking to utilise Mail Merge and Email Merge.

This webinar is intended for users of Microsoft Teams who are working remotely, looking to familiarise themselves with the application and maximise their communication.

This webinar is intended for users of Microsoft Office 365 who are working remotely and looking to share files with colleagues via OneDrive, Teams and SharePoint.

This webinar is intended for users who have little or no experience of PowerPoint and need to be able to create, edit, and run simple presentations.

This webinar is intended for existing PowerPoint users who need to create effective, impressive, professional presentations and automate slide shows.

This webinar is intended for users of Microsoft Excel who are working remotely, looking to familiarise themselves with the application and make visually appealing / easy to read spreadsheets.

This webinar is intended for users of Microsoft Excel who are working remotely and looking to utilise conditional formatting to format cells.

This webinar is intended for users who have been working with spreadsheets created by others and now need to be able to build their own spreadsheets and create automated calculations using formulae and functions.

This webinar is intended for users of Microsoft Excel who are working remotely and looking to utilise LOOKUP functions for data lists.

This webinar is intended for users of Microsoft Excel who are working remotely and looking to utilise IF functions.

This webinar is intended for users of Microsoft Excel who are working remotely and looking to utilise COUNTIF(S) & SUMIF(S) functions.

This webinar is intended for users of Microsoft Excel who are working remotely and manipulating large data sets to produce results.

This webinar is intended for users of Microsoft Excel who are working remotely and looking to create charts to accurately present data.

This webinar is intended for users of Microsoft Excel who are working remotely and looking to utilise pivot tables to manage data.

This webinar is intended for users of Microsoft Word who are working remotely and looking to create appealing / easy to read documents.

This webinar is intended for users of Microsoft Word who are working remotely and looking to manage / manipulate data with tables.

This webinar is intended for users of Microsoft Word who are working remotely and looking to format documents consistently using Styles.

This webinar is intended for users of Microsoft Word who are working remotely and looking to professionally lay out longer documents.

This webinar is intended for users of Microsoft Word who are working remotely and looking to utilise Fill-in Fields within forms.

This webinar is intended for users of Microsoft Word who are working remotely and looking to utilise Mail Merge and Email Merge.

This webinar is aimed at individuals who want to improve productivity and optimise meetings.

This webinar is aimed at individuals who want to maximise their daily productivity.

This webinar is aimed at individuals who want to improve their communication skills.

This webinar is aimed at individuals who want to improve their ability to communicate effectively in crucial situations.

This webinar is aimed at individuals who want to improve their ability to maximise productivity through effective delegation.

This webinar is aimed at individuals who want to improve their productivity by boosting day-to-day focus.

This webinar is aimed at individuals who want to improve their ability to handle people and situations in an emotionally intelligent manner.

This webinar is aimed at individuals who want to improve their ability to craft succinct and professional emails.

This webinar is aimed at individuals who want to improve their ability to capture minutes and take notes.

This webinar is aimed at individuals who want to improve their ability to plan, write and structure professional reports

This webinar is aimed at individuals who want to improve their ability to understand profit & loss accounts and balance sheets.

This webinar is aimed at individuals who want to improve their ability to create and manage budgets.

This webinar is aimed at individuals who want to improve their understanding of and ability to plan for change.

This webinar is aimed at individuals who want to improve their presentation skills and communicate more effectively.

This webinar is aimed at individuals who want to improve their coaching and mentoring skills.

The aim of the NCFE Level 2 Award and Certificate in Equality and Diversity is to give learners an introduction to the issues around stereotyping, prejudice and discrimination. It will also help them to identify the basic rights that all people should enjoy and the shared values people have, whilst examining the responsibility each person and organisation has in ensuring that barriers to participation in society are removed.

Few things are more important in healthcare settings than stringent infection prevention and control measures. Poor hygiene and cleanliness procedures can have serious ramifications for patients, staff and organisations alike. As such, it’s crucial that all staff within a health-care environment understand their role in relation to infection prevention and control. This learning programme looks at the meaning and importance of infection control, as well as the causes of infections and the conditions in which they thrive and spread. It also outlines the methods used to prevent and control the spread of infection.

The programme is designed to support learners who are working as advice or guidance providers. It will enable them to appropriately guide and support people in making informed choices and will also provide recognition for the work that they do.

There are around 700,000 people on the autism spectrum in the UK – that’s more than 1 in 100. According to the National Autistic Society, if you include their families, autism is a part of daily life for 2.8 million people. In fact, in the last thirty years the number of people diagnosed with autism has increased 25 fold. This is because of a general increased awareness of autism, improved diagnosis and the inclusion of a wider range of forms of autism, such as Asperger syndrome. This increased awareness has led to many improvements. There are now many fantastic examples of well-informed, inclusive and empowering environments that enable individuals with autism to thrive. However, individuals with autism and their families continue to face many problems and challenges, and these need to be tackled. Hallmark’s learning resource for this qualification aims to develop the candidates understanding of autism and how they can support individuals with autism in a range of different contexts, whether they work in health, social care or children’s or young people’s settings.

Health-care workers need to have a good understanding of a wide range of illnesses and health conditions. Each individual they support will be different and each will have their own set of health issues and concerns. This course is designed to raise the candidate's awareness of some of the most common health conditions among older people in the UK. They will explore arthritis, stroke, dementia, Parkinson’s disease, and sensory loss (both hearing and visual impairments). They will examine the signs, symptoms, risk factors and treatment options for each one. They will also look at a range of strategies – some of which they can put into practice themselves – that can help to improve the quality of life of someone living with one or a number of these conditions.

All local authorities are required, by law, to record and monitor ‘safeguarding concerns’ in their area. For the 2015–16 reporting year there were 186,860 reported concerns in England alone. Of these, over 60 per cent of the individuals at risk were aged 65 or over, and the most common type of abuse was neglect or acts of omission, followed by physical abuse. Sadly, abuse was a causal factor in the deaths of 60 people in this period. This qualification explores two key principles that everyone who works within health and social care should strive to uphold. The first principle is that of promoting and respecting an individual’s dignity. The second principle is that of safeguarding an individual’s right to live free from harm and abuse. These two fundamental principles are interlinked. Candidates will also explore issues relating to duty of care within the context of adult health and social care, and gain an understanding of possible conflicts and dilemmas faced between duty of care and individuals’ rights.

Everyone facing life-limiting illness will need some degree of supportive care, in addition to effective treatment for their condition. The Level 2 Certificate in the Principles of End of Life Care is designed to provide learners with a broad understanding of end of life and palliative care, enabling them to provide sensitive and appropriate support to people nearing the end of life and their families.

According to the World Health Organisation, three million people in the UK have diabetes, a disease affecting blood-sugar levels. There are also thought to be around 850,000 people with undiagnosed diabetes. Although there is no cure for diabetes, careful care and management of the condition can help maintain blood sugar levels and control symptoms. Left untreated, diabetes can lead to a number of health problems, including heart disease, stroke, nerve damage, kidney disease and eye and foot problems. This comprehensive learning programme explores the different types of diabetes and how they can occur, and outlines how lifestyle changes can delay the onset of Type 2 diabetes. It also provides practical guidance about diabetes diagnosis, initial and ongoing care and controlling blood-sugar levels.

As people age they become more and more susceptible to falls, and the statistics are startling. Six people over the age of 65 years fall every minute in the UK. That’s 10,000 falls every single day. The personal costs can be devastating, including broken bones, reduced mobility, lost confidence and fear. In fact, the fear of falling again can be more debilitating than the physical injuries caused by a fall, with many people retreating into social isolation. As a result, falls are one of the major reasons why an older person has to move into residential care. The reassuring news is that many falls are preventable with the right support and interventions in place. This course aims to increase people’s awareness of falls and why they happen. It will also provide candidates with a comprehensive overview of the many strategies that can be used to prevent falls from happening.

Although individuals with learning disabilities and their families continue to face many challenges, most commentators would agree that we are living in more enlightened and optimistic times in terms of our approach to learning disability support. Individuals with learning disabilities are now being offered more personalised services with a greater emphasis on empowerment, active participation and quality of life. Hallmark’s learning materials provide candidates with a thorough understanding of the principles of working with individuals with learning disabilities. Candidates will explore important themes, such as communication, human rights and inclusion, duty of care, advocacy, safeguarding and the importance of positive risk-taking for people with learning disabilities.

Currently there are around 800,000 people in the UK who have dementia and the number is expected to rise to one million by 2021. This programme is designed to help learners develop their knowledge and understanding of dementia and the principles of caring for people with the condition. It covers areas such as person-centred care, the influence of positive communication methods, issues relating to the use of medication in dementia care and the importance of providing appropriate and meaningful activities for people with dementia.

Poor practice in relation to the administration of medicines can lead to serious errors being made and ultimately cause injury to people using health and social care services. Therefore, it’s essential that care staff understand procedures for handling medicines safely and that they follow safe practice guidelines when dealing with medicine administration. This qualification aims to develop learners’ knowledge of the safe handling of medicines within a health and social care context. It provides an introduction to the various medicines learners are likely to encounter in a work environment, covering how medication is supplied and administered, and the possible side effects. The programme explores the procedures for obtaining, storing and disposing of medicines and the legislation surrounding these three areas. It also emphasises the importance of the audit process and issues surrounding responsibility, accountability and confidentiality.

In an individual’s personal or work life they may encounter behaviour that they find hard to understand and difficult to ‘manage’. This course gives learners an insight into behaviour that challenges and how to respond to these situations in the most appropriate and supportive way. Learners will examine what behaviour that challenges means, why it may occur and how to promote positive behaviour. They will learn about the importance of effective communication and the vital role of reflection following episodes of behaviour that challenges. Learners will also explore the support available to maintain their own well-being. Behaviour that challenges others is almost always a form of expression (a way of telling us something) and an indicator of unmet needs. The ‘challenge’ is not the person. The challenge is to understand the triggers for and reasons behind their behaviour. This understanding will help care and education providers alike to develop the proactive strategies needed to reduce incidences of behaviour that challenges in the future.

Obesity has become a significant public health problem in the UK. A quarter of children leaving school are now classed as overweight. In addition, one in four adults are now considered obese and current trends suggest this could exceed fifty per cent by 2050. Being overweight can have a detrimental effect on the self-esteem and mental health of individuals, and also increases the risk of developing a range of serious diseases, which can shorten life expectancy. Health problems associated with obesity are placing enormous pressure on the NHS, costing more than £5billion every year. Hallmark’s nutrition and health programme has been developed to provide learners with essential knowledge and understanding of nutrition and diet, and how these impact on an individual’s health and well-being.

Mental health concerns how we think, feel and behave and mental health problems can affect anyone. In fact, as many as one in four people in the UK will be diagnosed with a mental health issue at some point in their lives. This figure indicates that most people will have firsthand experience of mental distress, whether it be themselves or someone they know. Hallmark’s learning materials for the Certificate in Awareness of Mental Health Problems will provide learners with comprehensive knowledge and understanding of the various forms of mental distress, including stress, anxiety, phobias, depression, dementia and schizophrenia, among others.

The Level 2 Award in Food Allergen Awareness has been designed to help food handlers to: understand the impact of food allergy and intolerance; identify, manage and control the risks associated with food allergens; apply the principles of practical allergen management to develop good practice in the workplace; provide allergen information with confidence.

This course is suitable for anyone who handles or prepares food or is involved in the management of such people in a catering environment. This includes hotels, restaurants, takeaways, cafes, bars, fast food outlets, kitchens, hospitals, prisons, schools and colleges.

This course is suitable for those who already work within the catering industry as food handlers or enter catering premises as part of their job role, e.g. maintenance engineers, business owners and managers.

This course is suitable for anyone who is involved in the management or supervision of food handlers within a food environment.

To have an understanding of the legal requirements of risk assessment, identify hazards and be able to carry out a general risk assessment. To realise the importance of communicating the findings of risk assessments.

To recognise a pressure sore, identify causes of pressure sores and know how to prevent them. To identify a person at risk of developing pressure sores, understand how pressure sores should be treated and recognise complications.

To identify person centred values, understand person centred approaches for care and support and identify how to work in a person centred way. To support an individual’s right to make choices and understand how to promote active participation.

To have an understanding of mental health and the stigma surrounding it, to have confidence to deal with clients / colleagues who may be experiencing mental health issues and to recognise factors that increase the likelihood of people developing mental health issues. Also to recognise the different forms mental health issues take and understand the legislation relating to mental health.

To understand their responsibilities and the responsibilities of others for health and safety at work, understand the use of risk assessments for health and safety purposes and to understand how to respond to accidents and sudden illnesses. To be aware of how to move and handle equipment and other objects safely, how to handle hazardous substances and materials and to understand how to promote fire safety in a care setting.

To recognise the characteristics of epilepsy, recognise the types of seizure, to identify the triggers of seizure and to identify strategies for managing epilepsy.

To understand how to implement security measures at work and to know basic procedures for keeping safe. To understand the importance of reporting and recording and to know how to control situations through non physical intervention.

To identify the different reasons people communicate, explain how effective communication affects all aspects of your work and explain why it is important to observe an individual’s reactions when communicating with them. To know how to find out an individual’s communication needs, wishes and preferences. To know when and how to seek advice about communication, identify barriers to effective communication, identify sources of information and support or services to enable effective communication. To explain the term confidentiality, describe situations where information normally considered to be confidential may need to be passed on and to explain how and when to seek advice about confidentiality.

To recognise the signs and symptoms of diabetes. and differentiate between type 1 and type 2 diabetes. To know the basic care and treatment of diabetes. To know the role of a carer supporting people with diabetes. Also to understand the complications associated with diabetes.

To understand what autism is, and to identify possible causes of autism. To also provide person centred support, support communication and understand what additional support is available.

To understand what is meant by learning disability and recognise the different causes of learning disability. To support person centred thinking and planning. To support clients in their relationships, support communication. To enable clients with behavioural difficulties to develop strategies to change their behaviour and to understand the need for independent advocacy.

To recognise the legislation involved in moving and handling. To identify the structure of the spine and the causes of back pain. To carry out a risk assessment for a moving and handling task. Identify the principles of movement, recognise some simple movement transfers, identify the need for good communication. We can also provide training using equipment safely.

To understand the requirements to protect the rights of individuals at the end of life. To understand factors affecting end of life care and to know how to provide support to individuals and key people during end of life care. To understand how to access support for the individual or key people and to know the action to take following the death of an individual.

To understand legislation relating to infection control and recognise how cross infection can occur. To identify policies and procedures covering all areas of infection control, identify factors that increase the likelihood of infection and understand how to prevent the spread of infection.

Understand the legislative framework for the use of medication in social care settings.

To understand the legislation relating to food handlers. Understand the different types of bacteria to cause food poisoning. Identify how to keep bacteria at a safe level and identify safety requirements when preparing serving and storing food and drink. To recognise the importance of maintaining hygiene when preparing, serving and storing food and drink.

To recognise the importance of fire safety. To understand how fires can be prevented. Identify the types of emergency equipment and its uses. Understand the need for formal and informal risk assessments and to recognise their role in fire safety.

To understand what the mental capacity act is and who it is relevant to. To recognise the five core principles that guide decisions about mental capacity. To Identify how a person’s ability to make a decision is assessed. To understand the term “best interests” and how this is applied and to recognise the role of deprivation of liberty safeguards (DoLS) in protecting the rights of vulnerable people.

To recognise factors causing an adult or child to be at risk. Identify types of abuse and ways to reduce likelihood of abuse. To know how to recognise & report unsafe practices.

To understand the importance of equality, diversity and inclusion. To know how to work in an inclusive way and how to access advice, information and support about diversity, equality and inclusion.

To understand first aid legislation, carry out an initial assessment of a casualty and carry out CPR and Rescue breaths. To recognise and deal with a choking casualty, recognise and deal with a person in shock, manage bleeding, burns and scalds and also to recognise the need to keep them safe.

To know how to support individuals to make choices about food and drink, and know the principles of a balanced diet. To understand nutritional guidelines. Also to understand how to promote nutrition in health and social care settings.

To identify the different types of dementia and understand the different factors that make up an individual and how these may be affected by dementia. To recognise behaviour to avoid when dealing with an adult with dementia, and to recognise communication difficulties that may occur where dementia is present. Also to understand how the person centred approach can enable the carers to be more responsive in the care they provide.

Level 2 Diploma in Health and Social Care (Adults) for England (QCF) Standard. This qualification, promoted and valued by employers, is achieved by a combination of direct teaching and self-directed learning. Progression: This apprenticeship provides an ideal entry into the occupation and supports progression within the sector.

The Lead Adult Care Worker Apprenticeship Standard is an integrated programme of knowledge and skills acquisition, developed alongside core behaviours expected of a competent worker operating in a regulated field. The award of the apprenticeship certificate will signify recognition of competence in a role and enable progression to higher levels of skills development.

Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services (England) Framework. This work-based qualification is aimed at learners who are working, or want to work, in management and advanced practice of health and social care and children and young people's services. It could lead to employment as a senior care worker or as a manager or assistant manager of residential, day, domiciliary or community-based services.

The Accounts/Finance Assistant Apprenticeship Standard introduces students to the tasks involved in maintaining an efficient and accurate finance function within a business and assisting accountants with junior accounting duties.

The AAT Level 3 Apprenticeship Standard in Accounting introduces students to more complex accounting tasks, such as maintaining cost accounting records and the preparation of reports and returns.

The AAT Level 4 Apprenticeship Standard in Accounting covers higher level accounting tasks, including drafting financial statements, managing budgets and evaluating financial performance. On completion, students will be able to specialise in areas such as tax, auditing and credit control.

The Level 2 Apprenticeship Framework in Business Administration is designed for individuals who operate in a junior role within an organisation and want to develop their skills with a view to becoming a future team leader or business manager; as well as the need for practical knowledge of more complex administrative support duties, perhaps supporting meetings and events or retrieving specific information.

The Level 3 Apprenticeship Standard in Business Administration is designed for individuals who have some knowledge and experience of administration systems.

The Level 4 Apprenticeship Framework in Business Administration is designed for individuals who deliver administrative support services and contribute at a strategic level.

The Level 3 Improvement Technician Apprenticeship Standard is designed for individuals responsible for delivery and coaching of improvement activity within an area of responsibility.

The Level 4 Improvement Practitioner Apprenticeship Standard is designed for individuals responsible for identifying and leading the delivery of change across organisational functions and processes.

The Level 2 Apprenticeship Standard in Customer Service is designed for individuals with a desire to learn a range of practical skills that are transferable to almost any role.

The Level 3 Apprenticeship Standard in Customer Service is designed to provide an excellent platform to increase your skills, knowledge and experience in a customer-centric environment. This increases employability and allows individuals to flourish in a vast number of roles.

The Team Leader/Supervisor Apprenticeship Standard is for someone who can take responsibility for managing a team or discrete project. They can support, manage and develop team members, manage projects, plan and monitor workloads and resources. They can take responsibility for delivering operational plans, resolving problems, and building relationships.

An Operations/Departmental Manager is generally someone who is able to manage teams and/or projects, and has responsibility for planning, delivering and achieving departmental goals and objectives. They are accountable to a more senior manager, head of department or small business owner, and are responsible for the operational and/or policy delivery of the organisation’s strategy. (Standards)

The Level 4 Associate Project Manager Apprenticeship is designed for individuals managing project work and teams for businesses and other organisations.

Would you like to improve your Maths? Our short courses are held in a supportive environment and one-to-one support will be available. Our courses can help develop your communication skills, improve confidence and you will gain a recognised qualification. This course is fully funded if you are 19+ employed or unemployed.

Would you like to improve your English? Our short courses are held in a supportive environment and one-to-one support will be available. Our courses can help develop your communication skills, improve confidence and you will gain a recognised qualification. This course is fully funded if you are 19+ employed or unemployed.

Would you like to improve your skills in Health & Social Care. Our short courses are held in a supportive environment and one-to-one support will be available. Our courses can help to develop your communication skills, improve confidence and you will gain a recognised qualification.