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Business Administrator Level 1 Apprenticeship Standard


Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied to any business or sector. The role may involve working independently or as part of a team to develop, implement, maintain and improve administrative services. The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers.


Business Administrator


Level 1

Typical duration

18 months



Maximum Funding Value


Delivery model

Delivery is flexible to suit the individual apprentice and their employer. The apprentice will have a minimum of one tutorial per month either in person in the workplace or remotely via an online meeting. Group sessions may be available on some programmes.

Entry requirements

  • Level 2 Functional Skills must be achieved prior to end point assessment (this content will be blended into the apprentice's study programme if it is required).
  • Apprentices must be employed in order to study for this qualification. Please see our Apprenticeship vacancies.
  • The apprentice must be at least 16 years of age.

Knowledge outcomes

  • Understanding of the organisation:
    • Understands organisational purpose, activities, aims, values, vision for the future, resources and political/economic environment impacts.
  • Understanding of remit: 
    • Understands organisational structure and how their work benefits the organisation.
    • Understands how they fit within their team.
    • Recognises how their skills can help them to progress their career.
  • Stakeholders: 
    • Has a practical knowledge of managing stakeholders (includes internal and external customers, clients and/or suppliers) and their differing relationships to an organisation.
    • Liaises with internal/external customers, suppliers or stakeholders from inside or outside the UK to engage and foster relationships.
  • Relevant regulation:
    • Understands laws and regulations that apply to their role including data protection, health and safety and compliance.
    • Support the company in applying the regulations.
  • Policies:
    • Understands the organisation’s internal policies and key business policies relating to the sector.
  • Business fundamentals:
    • Understands the applicability of business principles such as managing change, business finances and project management.
  • Processes and systems:
    • Understands the organisation’s processes, for example, making payments or processing customer data.
    • Able to review processes autonomously, make suggestions for improvements and apply a solutions-based approach to improve business processes and help define procedures.
    • Understands how to administer billing, process invoices and purchase orders.
  • External environment:
    • Understands relevant external factors, such as market forces, policy and regulatory changes and supply chain, and the wider business impact of these factors.
    • Where necessary, understands the international/global market in which the employing organisation is placed.

Skills Outcomes

  • Technology:
    • Skilled in the use of multiple IT packages and systems (for example MS Office or equivalent packages) relevant to the organisation in order to write letters or emails, create proposals, perform financial processes, record and analyse data. 
    • Able to choose the most appropriate IT solution to suit the business problem.
    • Can update and review databases, record information and produce data analysis as required.
  • Record and document production:
    • Produce accurate records and documents including emails, letters, files, payments, reports and proposals.
    • Make recommendations for improvements and present solutions to management.
    • Draft correspondence, write reports and review others’ work.
    • Maintains records and files.
    • Can handle confidential information in compliance with the organisation’s procedures.
    • Coaches others in the processes required to complete these tasks.
  • Decision making:
    • Exercise proactivity and good judgement.
    • Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
    • Seeks advice of more experienced team members when appropriate.
  • Interpersonal skills:
    • Builds and maintains positive relationships within their own team and across the organisation.
    • Demonstrates the ability to influence and challenge appropriately.
    • Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Communication:
    • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
    • Uses the most appropriate channels to communicate effectively.
    • Demonstrates agility and confidence in communications, carrying authority appropriately.
    • Understands and applies social media solutions appropriately.
    • Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Quality:
    • Completes tasks to a high standard.
    • Demonstrates the necessary level of expertise required to complete tasks and makes efforts to continuously improve their work.
    • Able to review processes autonomously and make suggestions for improvements.
    • Shares administrative best-practice across the organisation, for example, coaches others to perform tasks correctly.
    • Applies problem-solving skills to resolve challenging or complex complaints.
    • Is a key point of contact for addressing issues.
  • Planning and organisation:
    • Takes responsibility for initiating and completing tasks.
    • Manages priorities and time in order to successfully meet deadlines.
    • Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
    • Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment, for example, the impact on clients, suppliers and other parts of the organisation.
    • Manages resources, such as equipment or facilities.
    • Organises meetings and events.
    • Takes minutes during meetings and creates action logs as appropriate.
    • Takes responsibility for logistics, such as travel and accommodation.
  • Project management:
    • Uses relevant project management principles and tools to scope, plan, monitor and report.
    • Plans required resources to successfully deliver projects.
    • Undertakes and leads projects as and when required.

Behaviour outcomes

  • Professionalism:
    • Behaves in a professional way, including personal presentation, respect, respecting and encouraging diversity, punctuality and attitude to colleagues, customers and key stakeholders.
    • Adheres to the organisation’s code of conduct for professional use of social media.
    • Acts as a role model, contributing to team cohesion and productivity – representing the positive aspects of team culture and respectfully challenging inappropriate prevailing cultures.
  • Attitude:
    • Demonstrates exemplary qualities that are valued including integrity, reliability, self-motivation, being pro-active and a positive attitude.
    • Motivates others where responsibility is shared.
  • Performance:
    • Takes responsibility for their own work.
    • Accepts feedback in a positive way.
    • Uses initiative and shows resilience.
    • Takes responsibility for their own development.
    • Knows when to ask questions to complete a task and informs their line manager when a task is complete.
    • Performs thorough self-assessments of their work and complies with the organisation’s procedures.
  • Adaptability:
    • Able to accept and deal with changing priorities related to both their own work and to the organisation.
  • Responsibility:
    • Demonstrates taking responsibility for team performance and quality of projects delivered.
    • Takes a clear interest in seeing that projects are successfully completed.
    • Customer requests are handled appropriately.
    • Takes the initiative to develop their own and others’ skills and behaviours.

External qualifications

This apprenticeship does not feature any external qualifications.

End Point Assessment

  • Assessment of knowledge through a test using scenarios and questions.
  • Assessment of competency through a competency-based interview.
  • The apprentice will present a project completed as part of their apprenticeship programme.

For more information about this course please contact us.

Queens Court Regent Street Barnsley South Yorkshire S70 2EG
Tel: 01226 216760 | Email: |

These course details were downloaded on 19/05/2022

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