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Gemma studied for a Business apprenticeship with her employer, Barnsley Council.

"I worked in Retail for years but always wanted to work in an office environment but didn’t know how to get into it as I didn’t do well at school. I applied for an NVQ Level 2 Business Diploma apprenticeship with Barnsley Council (Adult Skills and Community Learning). I didn’t think I would even get an interview as I lack confidence in general, but I managed to get the job!

"I started my apprenticeship and within a week ITS tutors attended my work place and I started my journey. Angie Crowther was my personal tutor and I can’t fault her. She was lovely and always gave me a big confidence boost.

"I didn’t have any experience with office work and had no confidence so I was always putting myself down within work. With my new job I was given tasks and activities from all the teams and I was starting to feel my confidence grow with the help of Angie, who always supported me."

"As I worked my way through my apprenticeship, I gained more experience and was even starting to help organise events at the Town Hall. If I struggled with any of my units, Angie was always there to help either by telephone or face-to-face.

"At work, a position came up that I really wanted and I was really stressed with applying for it. Angie came to see me, we had a good chat. I applied, did my interview and managed to get the job! I was thrilled.

"I have now finished my apprenticeship with ITS and I am loving my new job with Barnsley Council Adult Skills and Community Learning. I have gained so much and would definitely recommend ITS. THANK YOU Angie and ITS for all your help!"


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