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Customer Service


1 Middlewood Road Sheffield S6 4GU


£172 per week

Date Posted


Short Code


Independent Training Services

Working in the Sales team at Hunters Estate Agents (Sheffield S6). Your role as Customer Advisor Apprentice will include carrying out a wide variety of duties including administration, customer service and working alongside a busy sales team.

Duties and Responsibilities

  • Responsibilities will include:

    • Arranging viewings
    • Taking offers on properties
    • Arranging solicitor quotes
    • Arranging mortgage appointments
    • Telephone handling - internal and external customers
    • Dealing with customer queries both face to face and over the phone
    • Filing archiving
    • General housekeeping
    • IT - use of Microsoft Office packages suite and other systems
    • Producing documents
    • Maintain databases
    • Use company software to update property profiles
    • Produce letters & correspondence

 Desired skills

  • Confident IT skills
  • Excellent communication skills, both face to face and over the phone

Personal qualities

  • Ability to prioritise busy work loads
  • Hardworking
  • Confident
  • Smart appearance
  • Committed
  • Reliable

Desired qualifications

  • GCSEs at grades C/4 or above (or equivalent) in maths and English.

Programme details

Level 3 Customer Service Specialist apprenticeship standard, which includes:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

The apprenticeship standard consists of core knowledge, skills & behaviours. This is typically a 15-month apprenticeship which is delivered in partnership with the employer in the workplace. 

Examples of the knowledge, skills & behaviours covered can be seen below: 


  • Business knowledge and understanding  
  • Customer journey knowledge 
  • Knowing your customers and their needs/customer insight 
  • Customer service culture and environment awareness 


  • Business focused service delivery 
  • Providing a positive customer experience 
  • Working with your customers/customer insight 
  • Customer service performance 
  • Service improvement 


  • Develop self 
  • Ownership/responsibility 
  • Team working 
  • Equality 
  • Presentation 

Apprenticeship standards require apprentices to participate in a minimum of 20% off the job training during paid working hours, this will include time spent studying with the training provider and workplace training. 

Apprenticeship standards are assessed through an end point assessment (EPA), the EPA commences once the apprentice, employer and tutor all agree that the apprentice is ready and consists of 3 elements: 

  • Synoptic end test 
  • Portfolio 
  • Reflective discussion 

The apprenticeship outcome will be graded as a pass, merit, or distinction.

Number of vacancies: 1

Salary: £171 per week

Weekly Hours: Monday - Friday, 09:00 - 17:30 and alternative Saturday's, 09:30 - 13:00.


  • Total hours per week: 40.00


Upon completion of the Level 3 apprenticeship you will be considered and welcomed to apply for any full or part time roles that we have available.

How to apply