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Category

Customer Service

Location

208 Crookes Sheffield S10 1TG

Salary

£172 per week

Date Posted

01/Jan/0001

Short Code

Provider

Independent Training Services

Working in the Lettings team at Hunters Estate Agents (Crookes S10). Your role as Customer Advisor Apprentice will include carrying out a wide variety of duties including administration, customer service and working alongside a lettings team

Duties and Responsibilities

  • Responsibilities will include:

    • Managing and setting up tenancy agreements
    • Setting the new tenant up on the referencing scheme and working on the tenancy details and agreeing a let
    • Dealing with landlord and the management of the property
    • Making sure that any repairs are dealt with in a timely manner
    • Telephone handling - internal and external customers
    • Filing
    • Archiving
    • General housekeeping
    • IT - use of Microsoft office suite and other systems
    • Producing documents
    • Maintain databases
    • Use company software to update property profiles
    • Handling payments from clients
    • Produce letters & correspondence

 Desired skills

  • Confident IT skills
  • Excellent communication skills, both face to face and over the phone

Personal qualities

  • Keen to pursue a career in Lettings/Estate Agency Industry
  • Ability to prioritise busy work loads
  • Smart appearance
  • Hardworking
  • Committed
  • Confident
  • Reliable

Desired qualifications

  • GCSEs at grades C/4 or above (or equivalent) in maths and English.

Programme details

Level 3 Customer Service Specialist apprenticeship standard, which includes:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

The apprenticeship standard consists of core knowledge, skills & behaviours. This is typically a 15-month apprenticeship which is delivered in partnership with the employer in the workplace. 

Examples of the knowledge, skills & behaviours covered can be seen below: 

Knowledge:

  • Business knowledge and understanding  
  • Customer journey knowledge 
  • Knowing your customers and their needs/customer insight 
  • Customer service culture and environment awareness 

Skills:

  • Business focused service delivery 
  • Providing a positive customer experience 
  • Working with your customers/customer insight 
  • Customer service performance 
  • Service improvement 

Behaviours:

  • Develop self 
  • Ownership/responsibility 
  • Team working 
  • Equality 
  • Presentation 

Apprenticeship standards require apprentices to participate in a minimum of 20% off the job training during paid working hours, this will include time spent studying with the training provider and workplace training. 

Apprenticeship standards are assessed through an end point assessment (EPA), the EPA commences once the apprentice, employer and tutor all agree that the apprentice is ready and consists of 3 elements: 

  • Synoptic end test 
  • Portfolio 
  • Reflective discussion 

The apprenticeship outcome will be graded as a pass, merit, or distinction.

Number of vacancies: 1

Salary: £171 per week

Weekly Hours: Monday - Friday, 09:00 - 17:30 and alternative Saturday's, 09:30 - 13:00.

  • Total hours per week: 40.00

Progression

Upon completion of the Level 3 apprenticeship you will be considered and welcomed to apply for any full or part time roles that we have available.

How to apply

https://www.findapprenticeship.service.gov.uk/apprenticeship/-594776