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Category

Business Administration

Location

Unit 111 B M K Industrial Estate Wakefield Road Liversedge WF15 6BS

Salary

£168.75 per week

Date Posted

10/Feb/2021

Short Code

Provider

Independent Training Services

UK Furnishings are looking to recruit a friendly and hardworking Administration Apprentice to join our team. The role is fast paced and will include liaising with customers that wish to order furniture or soft furnishings, following up online orders, giving customers updates on delivery dates, following up payments and working as part of a team

 

You will be working in a very busy online furniture retailer office / depot

Duties and Responsibilities

  • Administration
  • Customer service
  • Working within the Order Department to process and prepare orders
  • Provide updates to customers both over the phone and via email
  • Data entry
  • Provide support, assistance and liaise with colleagues at all levels within the company

 Desired skills

  • Applicants must be a fast learner
  • Exceptional attention to detail
  • Good IT skills
  • Excellent communication skills
  • Confident telephone manner
  • Able to multi-task and meet deadlines
  • Excellent people skills

Personal qualities

  • Friendly
  • Reliable
  • Hardworking and enthusiastic
  • Determined
  • Flexible
  • Can do attitude

Desired qualifications

  • GCSE Grade 4/C or above in either English Language/Literature
  • GCSE Grade 4/C or above in Maths (advantageous but not essential)
  • Competent with all aspects and use of ICT

Programme details

The apprenticeship standard consists of core knowledge, skills and behaviours.

This is an 18 month apprenticeship which is delivered in partnership with the employer in the workplace. 

Examples of the knowledge, skills and behaviours covered can be seen below:

Knowledge:

  • The organisation
  • Value of their skills
  • Stakeholders
  • Relevant regulation
  • Policies
  • Business fundamentals
  • Processes
  • External environment factors

Skills:

  • IT
  • Record and document production
  • Decision making
  • Interpersonal skills
  • Communications
  • Quality
  • Planning and organisation
  • Project management

Behaviours:

  • Professionalism
  • Personal qualities
  • Managing performance
  • Adaptability
  • Responsibility 

Apprentices will achieve the Level 3 Administrator qualification prior to End Point Assessment (EPA). 

Apprenticeship standards require apprentices to participate in a minimum of 20% off the job training during paid working hours. This will include time spent studying with the training provider and workplace training. 

Apprenticeship standards are assessed through an end point assessment (EPA). The EPA commences once the apprentice, employer and tutor all agree that the apprentice is ready and consists of 3 elements: 

  • Synoptic end test
  • Portfolio
  • Reflective discussion 

The apprenticeship outcome will be graded pass, merit or distinction. 

Apprenticeship standard

Business Administrator

Number of vacancies: 2

Salary: £168.75 per week

Weekly Hours: 37.5 Hours per week. Monday to Friday 09:00am - 17:30pm 

Progression

Excellent opportunity of employment on successful completion of the apprenticeship.

How to apply

https://www.findapprenticeship.service.gov.uk/apprenticeship/-572855