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Category

Customer Service

Location

Thorne

Salary

Training wage - £160 per week

Date Posted

22/Jan/2019

Short Code

CUSTPRAS

Provider

ITS Training and Apprenticeships

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This is a great opportunity to work for one of the countrys leading stockist of automotive repair parts, based in Thorne, Doncaster, and gain a qualification in Customer Service.

 

Main Duties

  • Support the internal sales team with customer orders via the telephone or e-commerce platforms
  • Receive inbound calls to take customers’ orders
  • Make outbound calls to customers to maximise sales, engage in dialog with customers to understand their needs
  • Manage customer expectations, keep promises and commitments
  • Place orders using a computerised system
  • Inform customers of out of stock items and offer alternatives if applicable.
  • Maximise sales by informing customers of special deals or prices
  • Input notes, log calls and information onto a customer relationship management system
  • Carry out general office tasks such as filing
  • Support the accounts department by chasing outstanding debts.
  • Work towards overachieving sales targets as set by the Sales Office Manager
  • Carry out all other duties commensurate to the role and level of responsibility
  • Be aware of all risk assessments and work within any restrictions set
  • Always use PPE (personal protective equipment) responsibly and keep in good repair
  • Only use equipment that you are fully trained to operate

 

Training and support:.

 Full training and support will be provided

  • As part of this apprenticeship you will gain your Intermediate diploma level 2 in Customer Service which will be delivered entirely at the place of work, both on and off the job by Independent Training Services. The apprenticeship standards also include functional skills qualifications in Maths and English when required

Number of Vacancies: 1

Location : Thorne, Doncaster

This apprenticeship will be 40 hours in total per week Monday to Friday 8.30am - 5pm (30 mins for lunch) made up of time spent on the job and time spent training 

Training Wage: £160.00 per week

Desired Skills :

  • Good IT skills and the ability to input information accurately
  • Work on own initiative or as part of a team
  • Comfortable working within a busy, fast paced target driven environment
  • Ability to problem solve and suggest solutions
  • Good communication and customer service skills with the ability to form and maintain excellent relationships
  • Excellent telephone manner
  • An understanding of body parts would be an advantage but not essential

Personal qualities:

  • Polite and professional manner
  • Reliable and punctual
  • Show Initiative
  • Focused

Desired qualifications:

  • A good level of maths and English

Generic Requirements:

  • Adhere to and follow the company’s policy and procedures at all times
  • Be aware of and follow all guidance provided, including the staff handbook, drivers’ handbook, risk assessments and other related documentation as provide by the company
  • Ensure personal knowledge of company documentation is kept up to date i.e. policies, staff and driver handbook etc
  • To be responsible for own Health and Safety at all times, ensuring any accidents or unsafe working conditions are reported in the correct manner
  • Provide excellent levels of internal and external customer service, being polite and courteous at all times
  • Demonstrate a commitment to equality and diversity to ensure the workplace is free from bullying and harassment
  • Do not act in a manner that will bring the company’s name into disrepute
  • Keep all company information confidential
  • Be pro-active in finding solutions to problems
  • Be willing to undertake any personal development and training deemed relevant to the role.

 

Future Prospects:

Long term career opportunities are available with this employer and excellent progression opportunities to higher level qualifications are available through Independent Training Services.

 

 

Apply now

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