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Business Skills

Course Type

Personal Development

Price Per Delegate

£345 +VAT
Public Scheduled Course

Price Per Course

£1,295 +VAT
On-Site at Customer Premises, Max 10 Delegates


1 Day

Full/Part Time

Part Time


SmartStyle Training

Dates and Locations

Contact us for the latest course dates.

Book course

This course is intended for individuals who wish to improve their influencing skills when interacting with their colleagues, their line managers, business partners or customers.


Most people have a natural style of influence which they use subconsciously, but because people are influenced differently, proficiency in a wider range of styles is needed to ensure more consistent success.

This course encourages delegates to step outside the comfort zone of their natural style and practise new ways
of influencing. At the end of the course participants will:

  • Be aware of your own approach and how that is seen
  • Understand influencing as part of an overall communication process
  • Choose different influencing techniques for various situations
  • Apply the process of influencing with different individuals and circumstances
  • Plan for different situations and choose the suitable approach

Download Outline (PDF)

Module One - Understanding Influencing
  • What Influencing Is & What It Is Not
  • The 10 Influencing Styles People Use
  • The 4 Behaviours of the Influencing Process
Module Two - Self Awareness
  • DISC Behavioural Analysis
  • Implications of Personality Styles
  • Knowing Your Style Under Normal & Pressure Circumstances
Module Three - Communication & Interpersonal Skills
  • Developing & Maintaining Rapport
  • Influential Body Language
  • Using Voice Tone to Underpin What is Said
  • Listening Habits that Facilitate Influencing
  • Using Questioning to Influence
Module Four - Influencing Behaviours
  • Planning to Influence - Power of Preparation
  • Using the Situational Influence Approach
  • Balancing the Use of the Push and Pull Styles in a Variety of Situations
  • The Circle of Concern and the Circle of Influence
Module Five - Being Participative & Persuasive
  • Awareness & Acceptance of Others’ Needs
  • Using Reasoning, Facts & Logic to Support a Position
  • Persuasive Probing to Gain Agreement
  • Bridging Techniques to Keep Other People on Your Wavelength
  • Constructive Feedback & Challenging Views Positively
  • Disengagement to Allow Influencing in a More Productive Manner

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