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Business Skills

Course Type

Personal Development

Price Per Delegate

£595 +VAT
Public Scheduled Course

Price Per Course

£2,495 +VAT
On-Site at Customer Premises, Max 10 Delegates


2 Days

Full/Part Time

Part Time


SmartStyle Training

Dates and Locations

Contact us for the latest course dates.

Book course

This course is intended for Managers, Team Leaders or Trainers who are responsible for IT training and coaching on either a one-to-one basis or to small groups.


The course incorporates fundamental coaching and training techniques related to real life practical scenarios and explores learning styles, preparation for delivery and structuring lesson plans.

Course Work:

Delegates can expect to deliver a number of short coaching and training sessions, utilising skills covered on the course.

Download Outline (PDF)

Module One - Introduction
  • What Makes a Good Training Course?
  • Qualities of Effective Trainers
  • Training or Coaching
Module Two - Planning & Preparation
  • Getting the Environment Right
  • Anticipating & Avoiding Problems
  • Continuous Development
Module Three - Methodology
  • The Learning Cycle
  • Learning Objectives
  • Training Session Introductions
  • Identifying Learner Expectations
  • How & Why Adults Learn
  • Motivating the Self Learning Process
  • Matching Methods to Styles
  • Learning Styles
  • Measurement Tools
Module Four - Effective Communication
  • Generating Rapport & Maintaining Interest
  • Using KISS in Explanations & Demonstrations
  • Overcoming ‘Technofear’
  • Dealing with Luddite Attitudes
Module Five - Delivery Skills
  • Balancing Telling & Doing
  • Running “Hands On” Practical Sessions
  • Considerations for Practical Sessions
  • Keyboard Fiddlers
  • Technical Problems & System Failure
  • Minimise Risks & Disruption
  • Lesson Plans
  • Coaching & Delivery Techniques
  • Questioning Techniques
Module Six - Disparate Skills & Experience
  • The Mixed Status Environment

Enquire about a course

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