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Business Skills

Course Type

Personal Development

Price Per Delegate

£345 +VAT
Public Scheduled Course

Price Per Course

£1,295 +VAT
On-Site at Customer Premises, Max 10 Delegates


1 Day

Full/Part Time

Part Time


SmartStyle Training

Book course

This course is intended for anyone requiring a robust and transparent approach to resolving problems. The course aims to give people the confidence to deal with problems rather than ignore them or resolve them with ‘quick fixes’. The course focuses on tools and techniques to identify priorities to work on and generate effective solutions that prevent issues recurring.


By the end of the course, delegates will be able to:

  • Identify the root cause of problems
  • Source and collate information related to the problem
  • Generate solutions to problems
  • Evaluate and implement possible solutions
  • Prioritise issues
  • Utilise proven practical tools to support problem solving in the workplace
  • Be confident in their own ideas based on a clear process

Download Outline (PDF)

Module One - Introduction
  • Why People Fail to Solve Problems
  • Skills involved in Solving Problems
  • Sources of Problems
Module Two - Recognition & Definition
  • How to Recognise & Define Problems
  • The Importance of a Process
  • The Stages of Problem Solving & Decision Making
  • Defining Causes not Symptoms
Module Three - Sourcing & Validating Information
  • Identifying Relevant Information
  • Collecting & Recording Information
  • Validating Sources
  • Analysing & Interpreting Information
Module Four - Problem Solving Techniques
  • SWOT Analysis
  • Using the Fishbone Model
  • Using Information to Form Solutions
Module Five - Developing Solutions
  • Adapting the Mindset - Changing Gear
  • Past Solutions
  • Napoleon Techniques
  • Organised Random Search
  • The SCAMPER Approach:
    • Substitute
    • Combine
    • Adapt
    • Modify
    • Put to Other Use
    • Eliminate
    • Rearrange
  • Random Idea Generation
Module Six - Implementation
  • Matrix Analysis
  • Force Field Analysis
  • Scenario Planning
  • Applying the Right Approach to each Situation
  • Implementing Solutions

Enquire about a course

Fill in your information to apply for this course. The information you provide on this application form may be passed to funding bodies, in line with the Data Protection Act 1998, and may be shared with other training providers and possible employers for the purpose of administration, statistical and research purposes.