Call Me Back

Page 1

Looking for more information?

Complete your details below and we'll call you back


Business Skills

Course Type

Personal Development

Price Per Delegate

£345 +VAT
Public Scheduled Course

Price Per Course

£1,295 +VAT
On-Site at Customer Premises, Max 10 Delegates


1 Day

Full/Part Time

Part Time


SmartStyle Training

Dates and Locations

Contact us for the latest course dates.

Book course

This course is intended for anyone who needs to chair, manage or participate in meetings on a regular basis. Often meetings are the battlefield of business politics and this course aims to explore meeting dynamics and how to manage meetings and achieve established goals.


By the end of the course participants will be able to:

  • Plan and organise the right types of meeting
  • Control meetings and get the most out of all contributions
  • Deal with negative or awkward people & situations
  • Communicate complex information effectively
  • Use words and non-verbal techniques to influence and persuade

Download Outline (PDF)

Module One - Planning & Preparation
  • Meeting Preparation
  • The Critical Path to Successful Preparation
  • Understanding & Setting the Objectives
  • Choosing the Right Type of Meeting
Module Two - Meeting Facilitation
  • Selecting & Inviting Participants
  • Setting the Agenda
  • Managing Expectations & the Environment
  • Establishing Facilitation & Control
  • Handling Team Briefings
Module Three - Controlling the Meeting
  • Setting the Scene
  • Running a Meeting - Positive vs Negative
  • Maintaining Control
  • When Time Runs Out
  • Understanding Group Behaviour
  • Tone of Voice & Non-verbal Communication
  • Encouraging Open Discussion & Agreement
Module Four - Managing Difficult Situations
  • Dealing with Negative & Awkward Situations
  • Getting the Meeting Back on Track
  • The Types of Participant & How to Handle Them
  • Using Influencing Skills to Improve Relationships
  • Reducing Conflict
Module Five - Concluding Meetings
  • Staying Focused
  • Ending the Meeting
  • Following Up

Enquire about a course

Fill in your information to apply for this course. The information you provide on this application form may be passed to funding bodies, in line with the Data Protection Act 1998, and may be shared with other training providers and possible employers for the purpose of administration, statistical and research purposes.