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Business Skills

Course Type

Personal Development

Price Per Delegate

£345 +VAT
Public Scheduled Course

Price Per Course

£1,295 +VAT
On-Site at Customer Premises, Max 10 Delegates


1 Day

Full/Part Time

Part Time


SmartStyle Training

Dates and Locations

Contact us for the latest course dates.

Book course

This course is intended for Supervisors, Managers and others who are responsible for improving the performance and development of their team or others within their organisation.


This course introduces recognised coaching concepts and aims to prepare delegates to boost morale, productivity and opportunity for others by focusing on developing a supportive and collaborative workplace environment.

Download Outline (PDF)

Module One - Introduction
  • What is Coaching?
  • Coaching for Awareness & Responsibility
  • Recognising Opportunities
  • The Qualities of a Coach
  • Coaching Styles - Directive, Confrontational, Collaborative
  • The Role of the Manager as a Coach
  • Barriers to Coaching
Module Two - The Coaching Process
  • The GROW Model & the Coaching Path
  • Setting SMART/PURE/CLEAR Goals & Objectives
Module Three - Coaching in Practice
  • Learning Styles and their Use
  • Matching Methods to Styles
  • The Learning Cycle
  • Different Ways of Processing Information
  • Why Adults Learn
  • The Coaching Skills Tool Box
    • Tool 1 - Rapport
    • Tool 2 - Asking Questions
    • Tool 3 - Engaging & Interacting
    • Tool 4 - Listening
    • Tool 5 - Giving Supportive Feedback
  • Making the Coaching Process Your Own
Module Four – Coaching Teams
  • The Tuckman Model
  • How is Coaching Teams Different?
Module Five - Managing the Coaching Process
  • Observing Outcomes & Two Way Feedback
  • Notes & Documentation
  • Handling Difficult Coaching Situations
  • Making the Coaching Process Your Own

Enquire about a course

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