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Business Skills

Course Type

Personal Development

Price Per Delegate

Demand Led +VAT
Public Scheduled Course

Price Per Course

£1,295 +VAT
On-Site at Customer Premises, Max 10 Delegates


1 Day

Full/Part Time

Part Time


SmartStyle Training

Dates and Locations

Contact us for the latest course dates.

Book course

This course is intended for those who need to prepare, deliver or manage well structured, documented appraisal programmes.


The course explores the tools that can be used in preparing for and structuring appraisals, including how to agree, set and monitor clear, measurable objectives. You will learn how to recognise and address performance problems and offer positive and negative feedback with supporting evidence. By exploring the use of competencies you will be able to plan and support ongoing staff development.

Download Outline (PDF)

Module One - Introduction
  • What is Assessing Performance
  • The Importance of Performance Appraisals
  • Benefits for the Manager, the Individual & the Organisation
  • What is an Appraisal & What is Not
Module Two - Preparation & Process
  • Planning, Logistics & Pre-Meeting Preparation
  • Appraisal Documentation
  • 360 Degree Feedback
  • Competency Frameworks & Models
  • Structuring Appraisals
  • Content & Structure of Appraisals
  • Appraisal Meeting Preparation Checklist
Module Three - Delivering Appraisals
  • Conducting a Performance Appraisal
  • Competencies & Their Importance
    • Skills, Knowledge, Social Role, Traits, Motive
  • When Performance Requires Improvement
  • Addressing Performance Problems
    • 4 Step Plan
    • Performance Issue Strategies
    • Performance Improvement Plans
  • Developing Goals & Actions
  • SMARTER Goals & Objectives
  • PDP’s, PIP’s & Training & Development
  • Recording & Closing the Meeting
Module Four - Interpersonal Skills
  • The Johari Window & the BOOST process
  • Key Interviewing Skills
  • Effective Questioning Techniques
  • Providing Positive & Negative Feedback
  • Evidential Feedback
  • Summarising & Follow Up

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