Call Me Back

Page 1

Looking for more information?

Complete your details below and we'll call you back


Business Skills

Course Type

Personal Development

Price Per Delegate

£595 +VAT
Public Scheduled Course

Price Per Course

£2,495 +VAT
On-Site at Customer Premises, Max 10 Delegates


2 Days

Full/Part Time

Part Time


SmartStyle Training

Dates and Locations

Contact us for the latest course dates.

Book course

This course is intended for Managers managing both large or small teams who already have experience of tasks such as setting team and individual objectives, delegating and monitoring daily performance.


The course moves on from the skills covered on The First Time Manager programme and explores leadership styles, what motivates different personality types, the importance and use of good communication skills and how to effectively build, lead and motivate team members.

Download Outline (PDF)

Module One - What is Leadership?
  • The Definition of Leadership
  • The Role of a Leader
  • Leading vs Managing
Module Two - Behavioural Analysis
  • DISC Behavioural Analysis
  • Behavioural Principles
  • Implications of Personality Style
  • Your Style Under Normal & Pressure Circumstances
  • The Johari Window
Module Three - Communication & Influencing
  • Barriers to Effective Communication
  • Non Verbal Communication
  • Establishing & Building Rapport
  • The Art of Listening
  • Positive Disagreement
  • Giving Feedback, Criticism & Praise
Module Four - Developing Your Leadership Style
  • Vision & Goals
  • Leadership Models - Situational & Contingency
  • Adaptation of Leadership Styles
Module Five - Team Dynamics
  • Roles & Priorities Within the Team
  • Stages of Team Formation
  • Managing Upwards
  • Team Effectiveness in Meetings
  • Team Role Analysis
Module Six - Motivate Your Team
  • Motivational Approaches
  • Resistance & Conflict
  • Motivating through Change
  • Motivational Strategies for the Team



Enquire about a course

Fill in your information to apply for this course. The information you provide on this application form may be passed to funding bodies, in line with the Data Protection Act 1998, and may be shared with other training providers and possible employers for the purpose of administration, statistical and research purposes.