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Health & Social Care

Course Type

Short Courses


£45 - Individual distance learning price and up to £350 Classroom teaching sessions for up to 15 learners. This can be arranged to be carried out at ITS or in the workplace. +VAT

Full/Part Time

Part Time


ITS Training and Apprenticeships

Dates and Locations

Regional / National. You can enrol at anytime.

Book course

To identify the different reasons people communicate, explain how effective communication affects all aspects of your work and explain why it is important to observe an individual’s reactions when communicating with them. To know how to find out an individual’s communication needs, wishes and preferences. To know when and how to seek advice about communication, identify barriers to effective communication, identify sources of information and support or services to enable effective communication. To explain the term confidentiality, describe situations where information normally considered to be confidential may need to be passed on and to explain how and when to seek advice about confidentiality.

Enquire about a course

Fill in your information to apply for this course. The information you provide on this application form may be passed to funding bodies, in line with the Data Protection Act 1998, and may be shared with other training providers and possible employers for the purpose of administration, statistical and research purposes.