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Category

Customer Service

Course type

Apprenticeships

Duration

12 - 18 months

Full/Part time

Full Time with employment

Provider

ITS Training and Apprenticeships

Dates and Locations

Regional / National. You can enrol at anytime.

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The Level 3 Apprenticeship in Customer Service is designed to provide an excellent platform to increase your skills, knowledge and experience in a customer-centric environment. This increases employability and allows individuals to flourish in a vast number of roles.

On-the-job activities include: learning the principles of business; understanding how to resolve customer issues and retain customers; developing resources that keep the level of customer support consistent; managing the use of technology and social media to improve customer service; promoting additional products and services to customers; managing team and individuals’ performance.

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Fill in your information to apply for this course. The information you provide on this application form may be passed to funding bodies, in line with the Data Protection Act 1998, and may be shared with other training providers and possible employers for the purpose of administration, statistical and research purposes.