Category
Customer Service
Course Type
Apprenticeships
Duration
12 - 18 months
Full/Part Time
Full Time with employment
Provider
ITS Training and Apprenticeships
Dates and Locations
Regional / National. You can enrol at anytime.
Apply nowThe Level 3 Apprenticeship Standard in Customer Service is designed to provide an excellent platform to increase your skills, knowledge and experience in a customer-centric environment. This increases employability and allows individuals to flourish in a vast number of roles.
On-the-job activities include: learning the principles of business; understanding how to resolve customer issues and retain customers; developing resources that keep the level of customer support consistent; managing the use of technology and social media to improve customer service; promoting additional products and services to customers; managing team and individuals’ performance.
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