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Customer Service

Course Type



12 - 18 months

Full/Part Time

Full Time with employment


ITS Training and Apprenticeships

Dates and Locations

Regional / National. You can enrol at anytime.

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The Level 2 Apprenticeship Standard in Customer Service is designed for individuals with a desire to learn a range of practical skills that are transferable to almost any role.


These skills are built up in a real-world customer service environment by actively taking part in some of the following duties: communicating professionally with customers both verbally and in writing; appropriately making and receiving phone calls with customers; developing relationships with customers and resolving customer service issues; gather, analyse and interpret customer feedback and using social media to deliver high quality customer service online.

Programme Overview (PDF)    EPA Overview (PDF)

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Fill in your information to apply for this course. The information you provide on this application form may be passed to funding bodies, in line with the Data Protection Act 1998, and may be shared with other training providers and possible employers for the purpose of administration, statistical and research purposes.

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