Category
Customer Service
Course Type
Apprenticeships
Duration
12 - 18 months
Full/Part Time
Full Time with employment
Provider
ITS Training and Apprenticeships
Dates and Locations
Regional / National. You can enrol at anytime.
Apply nowThe Level 2 Apprenticeship Standard in Customer Service is designed for individuals with a desire to learn a range of practical skills that are transferable to almost any role.
These skills are built up in a real-world customer service environment by actively taking part in some of the following duties: communicating professionally with customers both verbally and in writing; appropriately making and receiving phone calls with customers; developing relationships with customers and resolving customer service issues; gather, analyse and interpret customer feedback and using social media to deliver high quality customer service online.
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