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Course Type


Price Per Delegate

£195 +VAT
Public Scheduled Course

Price Per Course

£695 +VAT
On-Site at Customer Premises, Max 10 Delegates


1 Day

Full/Part Time

Part Time


SmartStyle Training

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This course is intended for users who have basic Outlook skills and need techniques for managing their mailbox, scheduling and managing meetings, customising and sharing Outlook content.

Objectives: On completion of this course, users will be able to use collaborative tools such as sharing folders and calendars, arranging meetings and set permissions in order to delegate Outlook items. Users will also be able to create rules to more effectively manage their Inbox.

Prerequisites: Users should be current users of Outlook and be able to confidently move around Outlook folders. They should be able to send, read and forward e-mail, set and keep track of appointments and create tasks and contacts.

Download Outline (PDF)

Outlook Essentials
  • Overview of Outlook 2016
  • Using the Folders Pane & Navigation Bar
More About Email
  • Working with the Reading Pane
  • Checking Spelling & Grammar
  • Working with File Attachments
  • Using Send Options
  • Recalling & Resending Messages
  • Working with Message Flags
  • Email Signatures
  • Email Tips & Tricks 
Managing Mail Folders
  • Mail Folders Revision
  • Search Techniques & Search Folders
  • Working with Conversations
  • Default & Custom Archive Options
  • Retrieving Archived Items
  • Mailbox Clean-up Tools
Rules & Auto Assistants
  • Creating Inbox Rules
  • The Out of Office Assistant
  • Setting Out Of Office Rules
  • Using Quick Steps
Using the Calendar
  • Tips on Viewing & Navigating the Calendar
  • Customising the Working Week
  • Appointments & Events
  • Planning Meetings & Responding to Meeting Requests
  • Arranging Meetings with Calendar Groups
  • Creating, Editing & Deleting Contacts
  • Creating & Using Contact Groups
Folders & Permissions
  • Sharing Outlook Components
  • Opening Other People’s Email, Calendar, Task & Contacts
  • Setting Permissions & Delegation Rules
The Task List
  • The Power of Tasks
  • Recurring Tasks
  • Assigning, Updating & Tracking Tasks



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