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Business Skills

Course Type

Personal Development

Price Per Delegate

£595 +VAT
Public Scheduled Course

Price Per Course

£2,495 +VAT
On-Site at Customer Premises, Max 10 Delegates


2 Days

Full/Part Time

Part Time


SmartStyle Training

Book course

This course is intended for Managers, Team Leaders or Trainers who are responsible for training and coaching on either a one-to-one basis or to small groups.


The course incorporates fundamental coaching and training techniques related to real life practical scenarios and explores learning styles, preparation for delivery and structuring lesson plans.

Course Work: Delegates can expect to deliver a number of short coaching and training sessions, utilising skills covered on the course.

Download Outline (PDF)

Module One - Introduction
  • What Makes a Good Training Course?
  • Qualities of Effective Trainers
  • Training or Coaching
Module Two - Planning & Preparation
  • Training Needs Analysis
  • Getting the Environment Right
  • Anticipating & Avoiding Problems
  • Continuous Development
Module Three - Methodology
  • The Learning Cycle
  • Setting SMART Learning Objectives
  • Learning Styles
  • How & Why Adults Learn
  • Motivating the Self Learning Process
  • Measuring Learning
  • Preparing Lesson Plans
Module Four - Delivering Dynamic Training
  • A Step by Step Approach
  • Generating Rapport & Maintaining Interest
  • Using Training Aids
  • Participative Presenting
Module Five - Delivery Skills
  • Identifying Learner Expectations
  • Icebreakers & Energisers
  • Balancing Telling & Doing
  • Understanding Training Style Preferences
  • Running “Hands On” Practical Sessions
  • Facilitation Skills
  • Questioning Techniques
Module Six - Effective Communication
  • Using Your Voice for Maximum Impact
  • Non Verbal Communication
Module Seven - Disparate Skills & Experience
  • Mixed Status
  • Dealing with “Luddites”
  • Managing Disruptive Behaviour

Enquire about a course

Fill in your information to apply for this course. The information you provide on this application form may be passed to funding bodies, in line with the Data Protection Act 1998, and may be shared with other training providers and possible employers for the purpose of administration, statistical and research purposes.