Call Me Back

Page 1

Looking for more information?

Complete your details below and we'll call you back


Business Skills

Course Type

Personal Development

Price Per Delegate

£595 +VAT
Public Scheduled Course

Price Per Course

£2,495 +VAT
On-Site at Customer Premises, Max 10 Delegates


2 Days

Full/Part Time

Part Time


SmartStyle Training

Book course

This course is intended for anyone who is new to a management or supervisory role or who is already in such a role and has not yet received any formal training.

Objectives: The course investigates the role and responsibilities of a manager in today’s business environment and explores the skills needed to communicate effectively, focusing on time management, delegation and influencing strategies and the implementation of activities and the behaviours that create and develop effective teams.

Download Outline (PDF)

Module One: Role Assessment & Personal Development Planning
  • Roles & Responsibilities
  • The Framework of Management
  • Personal Development Needs & Planning
  • Self Awareness
  • The Johari Window
Module Two: Effective Communication
  • Barriers to Effective Communication
  • Overcoming Communication Barriers
  • Questioning & Listening Techniques
  • The Information Funnel
Module Three: Communication Styles
  • 4 Colour Communication Styles
  • Using Listening & Questioning Skills to Problem Solve
  • Establishing Rapport
Module Four: Assertive Communication
  • Passive vs Assertive vs Aggressive
  • Using the DESC Script
  • Positive & Negative Feedback
  • Expressing Doubts & Disagreement Positively
Module Five: Managing Yourself
  • The Management Wheel
  • Communicating, Planning, Organising, Directing, Controlling, Reviewing
  • Planning Tools & Techniques
  • Analysing your Time & Implementing Changes
  • Dealing with Time Stealers & Interruptions
Module Six: Delegation
  • Why Delegate?
  • The Art of Delegation
  • 5 Step Process to Delegation
Module Seven - Team Building
  • Understanding Team Dynamics
  • Balancing Skill Sets
  • Allocating Roles with Teams
  • Key Factors in High Performing Teams
  • 9 Rules for Building Effective Teams
  • Empowering the Team
Module Eight - Managing Your Team
  • Using the Appropriate Management Style
  • Influencing Styles
  • Managing Performance
  • Setting Expectations
  • Defining Roles & Responsibilities
  • Setting SMART objectives
  • Motivating Individuals & the Team

Enquire about a course

Fill in your information to apply for this course. The information you provide on this application form may be passed to funding bodies, in line with the Data Protection Act 1998, and may be shared with other training providers and possible employers for the purpose of administration, statistical and research purposes.