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Business Skills

Course Type

Personal Development

Price Per Delegate

£345 +VAT
Public Scheduled Course

Price Per Course

£1,295 +VAT
On-Site at Customer Premises, Max 10 Delegates


1 Day

Full/Part Time

Part Time


SmartStyle Training

Book course

This course is intended for anyone who believes that there are ‘never enough hours in a day’ will benefit from this ‘common sense’ approach to time management.

Objectives: The course explores how to recognise priorities and effectively plan and schedule your workload. Strategies for coping with common timewasters and interruptions are addressed, as well as a wide array of time saving techniques for the individual.

Download Outline (PDF)

Module One - Concepts & Principles
  • What is Time Management?
  • Symptoms Something is Wrong
  • Efficiency Vs Effectiveness
  • Time is Money
  • The 80:20 Rule
  • What are you Trying to Achieve?
  • Setting Goals & Objectives
  • Working Smarter not Harder
Module Two - Prioritising Your Workload
  • Planning Disciplines
  • Master Lists, Daily Lists, To Do Lists
  • Activity Logs
  • Analysing your Time
    • Urgent vs Important
  • Planning, Scheduling & Habits
Module Three - Assertive Communication
  • Overcoming Communication Barriers
  • Effective Questioning Techniques
  • The Art of Listening
  • Applying Listening & Questioning Skills
  • Assertiveness
    • Rights & Responsibilities
    • Styles of Assertion
    • Eliminating Padding & Using Core Phrases
    • Combination Assertion
    • Responses to Typical Situations
Module Four - Managing Demands
  • Saying “No” to Jobs that Aren’t Yours
  • Managing Interruptions
  • Fix your Phone Calls & Handle Email
  • Controlling Your Colleagues & the Boss
  • Dealing with Crises
  • Working Within a Team
  • Delegating
  • Time Management for Meetings
Module Five - Managing Yourself
  • Knowing How to Begin
  • Waiting Time & Transition Time
  • Set an Example
  • Clear the Clutter
  • Practical Time Management Tips
  • Action Planning, the Next Steps

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