Understand the concepts of coaching and mentoring and using your skills to influence others.

Open participant course: £390 per person - maximum 10 people

Closed company course: £2,000 per course - maximum 10 people

Those who are responsible for improving the performance and development of their team or others within their organisation.

This course introduces recognised coaching and mentoring concepts and aims to prepare delegates to boost morale, productivity and opportunity for others by focusing on developing a supportive and collaborative workplace environment.

Module One - Introduction:

• Coaching or mentoring?
• What is coaching?
• What is mentoring?
• The role of the manager as a coach and mentor
• Recognising opportunities
• Barriers to coaching and mentoring

Module Two - The Principles of Coaching:

• The benefits of coaching
• The key principles
• Coaching styles:
  • Directive
  • Confrontational
  • Collaborative
• Four step coaching model
• The GROW Model
• Other coaching methodologies

Module Three – The Principles of Mentoring:

• The benefits of mentoring
• A mentee’s expectations
• Building and developing relationships
• The three step mentoring process
• Evaluating results and outcomes

Module Four - Assessing Performance and Setting Goals:

• The importance of assessing performance
• Identifying gaps in performance
• Causes of performance gaps
• Addressing a performance problem
• Identifying potential for development
• Setting goals or objectives
• The SMART principle

Module Five – Coaching and Mentoring In Practice:

• Learning styles and their use
• The importance of the contracting process
• Questioning techniques
• Active listening for better understanding
• The coaching and mentoring skills tool box
• Observing outcomes and two way feedback
• Potential coaching and mentoring pitfall

This course can be delivered remotely or in a classroom environment, to suit your requirements.

Delegates must have the following equipment to attend this training remotely:

• PC or laptop with a microphone and speakers (webcam is preferred but not essential)
• Access to the internet and web browser application (e.g. Google Chrome)
• An email account for file sharing