Delivery is flexible to suit the individual apprentice and their employer. The apprentice will have a minimum of one tutorial per month either in person in the workplace or remotely via an online meeting. Group sessions may be available on some programmes.

• Level 2 Functional Skills must be achieved prior to end point assessment (this content will be blended into the apprentice's study programme if it is required).
• Apprentices must be employed in order to study for this qualification. Please see our Apprenticeship vacancies.
• The apprentice must be at least 16 years of age.

• Self-awareness:
  • Able to reflect on own performance, seek feedback, understand why things happen, and make timely changes by applying learning from feedback received.
  • Understands unconscious bias and inclusivity.
  • Understands learning styles, feedback mechanisms and how to use emotional intelligence.
• Self-management: 
  • Able to create an effective personal development plan.
  • Can use time management techniques and tools to manage workload and pressure, prioritise activities and approaches to planning.
• Decision making:
  • Use of effective problem solving techniques to make decisions relating to delivery using information from the team and others.
  • Able to escalate issues when required.
  • Understand how to analyse data to support decision making.
• Leading people:
  • Able to communicate organisation strategy and team purpose, and adapt style to suit the audience.
  • Support the development of the team and people through coaching, role modelling values and behaviours.
  • Can manage change effectively.
• Managing people:
  • Able to build a high-performing team by supporting and developing individuals, and motivating them to achieve.
  • Able to set operational and personal goals and objectives and monitor progress, providing clear guidance and feedback.
• Building relationships:
  • Builds trust with, and across, the team, using effective negotiation and influencing skills, and managing any conflicts.
  • Able to input to discussions and provide feedback (to team and more widely), and identify and share good practice across teams.
  • Building relationships with customers and managing these effectively.
• Communication: 
  • Able to communicate effectively (verbal, written, digital), chair meetings and present to team and management.
  • Use of active listening and provision of constructive feedback.

• Operational management: 
  • Able to communicate organisational strategy and deliver against operational plans.
  • Translates goals into deliverable actions for the team and monitors outcomes.
  • Able to adapt to change, identifying challenges and solutions.
  • Able to organise, prioritise and allocate work, and effectively use resources.
  • Can collate and analyse data, and create reports.
• Project management: 
  • Able to organise and manage resources and risk.
  • Can monitor progress to deliver against the project plan.
  • Able to use relevant project management tools, and take corrective action to ensure successful project delivery.
• Finance: 
  • Can apply organisational governance and compliance requirements to ensure effective budget controls.
• Leading people: 
  • Understands different leadership styles and the benefits of coaching to support people and improve performance.
  • Understands organisational cultures, equality, diversity and inclusion.
• Managing people: 
  • Understands people and team management models, including team dynamics and motivation techniques.
  • Understands HR systems and legal requirements.
  • Knows performance management techniques including setting goals and objectives, conducting appraisals, reviewing performance, absence management, providing constructive feedback, and recognising achievement and good behaviour.
• Building relationships:
  • Understands approaches to customer and stakeholder relationship management, including emotional intelligence and managing conflict.
  • Knows how to facilitate cross-team working to support the delivery of organisational objectives.
• Communication: 
  • Understands different forms of communication and their application.
  • Knows how to chair meetings, hold challenging conversations, provide constructive feedback and understand how to raise concerns.
• Organisational performance:
  • Can deliver results.
• Operational management:
  • Understands how organisational strategy is developed.
  • Knows how to implement operational and team plans and manage resources and approaches to managing change within the team.
  • Understands data management, and the use of different technologies in business.
• Project management: 
  • Understands the project life-cycle and roles.
  • Knows how to deliver a project including: managing resources, identifying risks and issues, using relevant project management tools.
• Finance: 
  • Understands organisational governance and compliance, and how to deliver value for money.
  • Knows how to monitor budgets to ensure efficiencies and that costs do not overrun.

• Takes responsibility:
  • Drive to achieve in all aspects of work.
  • Demonstrates resilience and accountability.
• Determination: 
  • Determination when managing difficult situations.
• Inclusive: 
  • Open, approachable, authentic, and able to build trust with others.
  • Seeks views of others.
• Agile: 
  • Flexible to the needs of the organisation.
  • Is creative, innovative and enterprising when seeking solutions to business needs.
  • Positive and adaptable, responds well to feedback and need for change.
• Professionalism:
  • Sets an example, and is fair, consistent and impartial.
  • Open and honest.
  • Operates within organisational values.

This apprenticeship does not feature any external qualifications.

• Presentation
• Professional discussion underpinned by a portfolio of evidence