Delivery is flexible to suit the individual apprentice and their employer. The apprentice will have a minimum of one tutorial per month either in person in the workplace or remotely via an online meeting. Group sessions may be available on some programmes.

• Entry requirements for this apprenticeship will be set by the employer, but may typically be five GCSEs at Grade 4/C or higher.
• Level 2 Functional Skills must be achieved prior to end point assessment (this content will be blended into the apprentice's study programme if it is required).
• Apprentices must be employed in order to study for this qualification. Please see our Apprenticeship vacancies.
• The apprentice must be at least 16 years of age.

• Leading people: 
  • Able to communicate organisational vision and goals and how these to apply to teams.
• Support development: 
  • Support development through coaching and mentoring and enable and support high performance working.
  • Able to support the management of change within the organisation.
• Managing people: 
  • Able to manage talent and performance.
  • Develop, build and motivate teams by identifying their strengths and enabling development within the workplace.
  • Able to delegate and enable delivery through others.
• Building relationships: 
  • Able to build trust.
  • Can use effective negotiation and influencing skills.
  • Able to manage conflict.
  • Can identify and share good practice.
  • Works collaboratively with others both inside and outside of the organisation.
  • Uses specialist advice and support to deliver against plans.
• Communication: 
  • Able to communicate effectively (verbal, non-verbal, written, digital).
  • Can be flexible in communication style.
  • Able to chair meetings, actively listen and present using a range of media.
  • Can challenge and give constructive feedback.
• Personal effectiveness: 
  • Can self-manage and can create a personal development plan.
  • Can use time management and prioritisation techniques and tools.
  • Understand the use of different approaches to planning, including managing multiple tasks.
• Self-awareness: 
  • Able to reflect on own performance, working style and its impact on others. 
  • Understand own impact and emotional intelligence.
  • Understand different and learning and behaviour styles.
• Decision making: 
  • Able to undertake critical analysis and evaluation to support decision making.
  • Use of effective problem solving techniques.
  • Understand problem solving and decision making techniques, including data analysis.
• Values and ethics:
  • Understand organisational values and ethics and their impact on decision making.

• Operational management: 
  • Understands operational management approaches and models, including creating plans to deliver objectives and setting key performance indicators (KPIs).
  • Understands business development tools, for example, SWOT, and approaches to continuous improvement.
  • Understands operational business planning techniques, including how to manage resources, development of sales and marketing plans, setting targets and monitoring performance.
  • Knowledge of management systems, processes and contingency planning. 
  • Demonstrates commercial awareness, and is able to identify and shape new opportunities. 
  • Understands how to initiate and manage change by identifying barriers and knows how to overcome them.
  • Understands data security and management, and the effective use of technology in an organisation. 
  • Can produce reports, providing management information based on the collation, analysis and interpretation of data.
• Project management: 
  • Knows how to set up and manage a project using relevant tools and techniques and understand process management.
  • Understands approaches to risk management. 
  • Plan, organise and manage resources to deliver required outcomes.
  • Monitor progress, and identify risk and their mitigation.
• Finance: 
  • Understands business finance, how to manage budgets and financial forecasting. 
  • Able to monitor budgets and provide reports, and consider financial implications of decisions and adjust approach and recommendations accordingly.
• Interpersonal excellence:
  • Managing people and developing relationships.
• Leading people: 
  • Understands different leadership styles, how to lead multiple and remote teams and manage team leaders.
  • Knows how to motivate and improve performance, supporting people using coaching and mentoring approaches.
  • Understands organisational cultures and diversity and their impact on leading and managing change.
  • Knows how to delegate effectively.
• Managing people: 
  • Knows how to manage multiple teams, and develop high performing teams.
  • Understands performance management techniques, talent management models and how to recruit and develop people.
• Building relationships: 
  • Understands approaches to partner, stakeholder and supplier relationship management including negotiation, influencing, and effective networking.
  • Knowledge of collaborative working techniques to enable delivery through others and how to share best practice.
  • Know how to manage conflict at all levels.
• Communication: 
  • Understands interpersonal skills and different forms of communication and techniques (verbal, written, non-verbal, digital) and how to apply them appropriately.

• Responsibility:
  • Takes responsibility. 
• Drive:
  • Drive to achieve in all aspects of work.
  • Demonstrates resilience and accountability.
• Determination:
  • Determination when managing difficult situations.
  • Seeks new opportunities.
• Qualities: 
  • Professional, inclusive, open, honest, approachable, authentic, agile and able to build trust with others.
  • Seeks the views of others and values diversity. 
  • Sets an example, and is fair, consistent and impartial.
• Flexible: 
  • Flexible to the needs of the organisation.
  • Is creative, innovative and enterprising when seeking solutions to business needs.
  • Positive and adaptable, responding well to feedback and the need for change.
  • Open to new ways of working.
• Operates within organisational values: 
  • Works within and towards the values of the business.

This apprenticeship does not feature any external qualifications.

• Professional discussion
• Project proposal, presentation and questioning